Through the Bitrix24 online CRM platform, you’ll get all the best service solutions and support there is in terms of Customer Relationship Management (CRM). With an approach to managing your company’s interaction with current and potential customers. Basically, it uses data analysis about customers’ history with regard to your company.
As a result, it allows you to improve your overall business relationships with your customers. Specifically, by focusing on customer retention and ultimately driving sales growth. What’s more about the Bitrix24 Customer Relationship Management approach is the systems of CRM. That, in particular, compiles data from a range of different communication channels.
As you know, some of your key communication channels include your company’s website, telephone, email, live chat, marketing materials, and more recently, social media. Technically, through its CRM approach and the systems it uses to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.
What’s more, the topmost Bitrix24 partners can help you select the optimal Bitrix24 subscription plan for you. And even provide you with additional product customization services for the On-Premise Version of Bitrix24! Just check out its Select Partners Directory and select a Partner closest to your location! Feel free to contact them directly or send a request via the form.
What Bitrix24 Is All About
Bitrix24 is a collaboration platform that was launched back in 2012 to provide a complete suite of social collaboration. As well as, communication channels and management tools for your business team. Including CRM, file sharing, project management, calendars, and so much more. Generally, it gives you a unified platform for your files, projects, messages, tasks, and contacts.
You can immediately use the platform by simply registering for an account and then inviting your colleagues. Through the Activity Stream, everyone in your team can keep track of tasks and effectively work together to progress on the project.
Whilst, bearing in mind, a more strategic CRM platform is concentrated upon the development of customer-centric business culture. And also, not forgetting, it’s easily available in the cloud and on-premise. As a collaboration software, it gives you a unified platform for your files, projects, messages, tasks, and contacts.
With Bitrix24, you can immediately use the platform when you simply register for a free account and then invite your colleagues. In addition, through the Activity Stream, everyone in your team can keep track of tasks and effectively work together to progress on the project. With this in mind, below are some of the tools that make it the best CRM platform in the marketplace today.
How The CRM And Collaboration Software Works
Just as we aforementioned, Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication. Its main solutions include social networking, tasks and projects, CRM, document management, file sharing, calendar and planning, sales team management, email, telephone, and HR management.
Its on-premise solution is also available for complete data control, source code access, and an array of additional tools. The Bitrix app marketplace is available to create your own apps or use your existing systems. On one hand, it’s main CRM Tools include pipeline management software. While, on the other hand, it has Website Tools for free hosting as well.
Be that as it may, the main company services include an employee directory, task and work time reporting, absence chart, and visual structure. Time management tools include a check-in/out feature, regular work reports, and a daily planner. Its key Time Management Tools include a check-in/out feature, regular work reports, and a daily planner.
While, by the same token, its Time Planning Features include an event scheduler, calendars, and meeting manager (with CalDAV and Outlook sync). Perse, more than 18 000 partners worldwide are already making a profit with the help of Bitrix24 products. That said, let’s now have a look at a few other key features that make Bitrix24 the best CRM software to consider.
Accounts & Permissions
- Accounts Access Control
- Approval Process Control
- CRM Collaboration Tools
- Business Employee Profiling
- Permission Management Kits
- Role-Based Permission Tools
Budget & Cost Management
- Audit Trail, Billing & Invoicing
- Budgeting, Estimating & Expense Tracking
- Job Costing With Multi-Currency Features
- Multiple Billing Rates + Payroll Management
- Project Budgeting & much more!
Data Management
- Data Import/ Export
- Document Management & Storage
- Employee Database & Tagging
- Secure Data Storage
On one side, it offers Integration Tools for accounting integration, API, email integration, mobile integration, Payroll Software, QuickBooks, Third-Party Add-ons, Time Clock App, etc. On the other side, there is also an array of Interaction Features & UX options for Automatic Notifications, Commenting & Communication Management, and the like
As well as related features that provide a Drag & Drop Interface + Email Notifications Kit, Employee Portal & Employee Self-Service, Reminders, Search Functionality, Self-Service Portal, and the like. Plus Scheduling Features for Activity Dashboard, Activity Management, Automated Scheduling, Calendar Management, Project Planning, Task Planning, Task Scheduling, etc.
Its Location & Telematics include GPS solutions, location tracking, multi-location, etc. While its Real-Time Features include Real-Time data, analytics, monitoring, and pop notifications (with visual reporting and key updates). Its Reporting Tools are for forecasting, Gantt charts, performance, projections, statistics, summaries, timesheet management, etc.
Tracking Methods
- Automatic Time Capture + Clock In/ Out
- Manual Time Tracking, Mobile Time Tracking, and Offline Time Tracking
Tracking Options
- Absence & Attendance Management
- Attendance Tracking, Billable & Non-Billable Hours
- Employee Time Tracking, Overtime Calculation/Tracking
- Time & Expense Tracking + Vacation/ Leave Tracking
Workflow Tracking
- Activity Tracking, Employee Management
- Workflow Management & Monitoring
- Multiple Projects & Progress Tracking
- Project Management & Project/Time Tracking
- Status Tracking & Task Management
- Assignment Management & Task Tracking
Communication Tools:
- Chats, Videos & Calendars
- Social Intranet & Email
- Document Management
- User Groups & HR System
Collaboration Tools
- Gantt Charts
- Workload Management
- Kanban
Contact Center Tools:
- Social Networks
- Telephony & Email
- Messengers
In addition, it’s Security Features include Compliance Management and SSL Security to be precise. While, in the same fashion, it’s Time Management Tools include Time Clock, Timer, Timesheets, and the like. Bitrix24 offers virtual telephone calling — equipped with very comprehensive functions and seamless integration tools for intranet services.
Equally important, it also has Mobile Solution Tools for webmasters — that work on any smartphone or tablet whether it’s Android, iPhone, or iPad. By all means, users can start with a free plan with all the essential tools and features. Such as up to 12 users, online storage, and collaboration tools. Furthermore, their cloud-hosted premium plans are also highly scalable.
Meaning, that they are easily accessible on any device. In fact, an on-premise solution is also available for download. With complete data control, source code access, and other tools.
How Bitrix24 Workspace Tools Help Businesses Run Effectively
To begin with, just like we mentioned above, Bitrix24 is a free collaborative tool available for up to 12 users. Both iOS and Android apps are also free. In paid plans, you do not have to pay for a separate user but for additional disk space and some optional features. Eventually, the Bitrix24 apps marketplace is available to create your own apps or use your existing systems.
So, what are the topmost benefits of using this software platform? First of all, Bitrix24 is a free collaborative tool available for up to 12 users. Secondly, both iOS and Android apps are also free. Then again, in paid plans, you do not have to pay for a separate user but for additional disk space and some optional features.
It offers a social search that covers all system objects including events, tasks, and uploaded documents. As well as results option to conform access/permissions with visual business process construction features and CRM integration. Overall, its basic deployment is in terms of both desktop and mobile applications — with a self-hosted cloud-based technology.
On the other hand, Bitrix24 offers virtual telephone calling too. Uniquely, it’s equipped with comprehensive functions for intranet services. Meaning, it can support all sorts of files including wikis, photo galleries, and calendars. Plus an array of document libraries with WebDAV support, versioning, and flexible permission systems. Below are a few other key benefits.
1. Unique Time Planning & Cloud Management Features
Bitrix24 offers a collaboration and communications platform for both internal and external operations. Since the full tool set is cloud-hosted, customers need to get used to only one user interface. You can store, search, discuss, and share documents and other files. As well as coordinate projects, schedules, and tasks. You can manage external communications through the extranet and your CRM system with minimal navigation. Its time planning features include an event scheduler, calendars, and meeting manager (with CalDAV and Outlook sync). Document libraries with WebDAV support, versioning, and flexible permission systems. Social search that covers all system objects. Including events, tasks, and uploaded documents. Results conform to access permissions.
2. Visual Business Process Construction
Notably, it’s also a CRM with visual business process construction features and CRM integration. Bitrix24 offers a collaboration and communications platform for both internal and external operations. And since the full toolset is cloud-hosted, the customer needs to get used to only one user interface.
You can also store, search, discuss, and share documents and other files. Or even coordinate projects, schedules, and tasks. Lastly, you can manage external communications through the extranet and CRM with minimal navigation. What’s More!
3. No Need For Multiple Applications
Of course, Yes! The different departments in one business utilize varying software solutions. So, there is a high chance that you might need to invest in multiple platforms. Such as CRM systems, PM applications, marketing software, as well as internal communication tools. In that case, to help you save money as well as streamline your entire process, Bitrix24 offers over 30 tools in one convenient interface. Not to mention, this way, you can address the different needs of your operations. Especially, without needing to implement numerous software solutions.
4. Communicate with All Stakeholders Instantly
Equally important, transparency with your stakeholders is important if you want to make smart business decisions as quickly as possible. Luckily, Bitrix24 can serve as your social network. For one thing, it supports real-time communication so you can easily get in touch with employees and investors. Particularly, when you need to make a decision about certain aspects of your operations. Be it group chat or video conferencing, this tool can support your preferred channels of communication.
5. Improve Employee Engagement
Important to realize, in many companies, there is a disengaged workforce. Often, employees often lack initiative, simply because they don’t feel that their opinion counts and that they can influence processes. Surprisingly, Bitrix24’s tool called Company Pulse lets you easily identify employees who are struggling. While at the same time, the gamification tools offered by Bitrix24 help people get recognition which in turn increases employee engagement.
Takeaway,
In conclusion, knowing that companies have unique business wants, it is wise they steer clear of going for a one-size-fits-all, “perfect” software solution. However, it would be hard to pinpoint such a software solution even among branded software solutions. All in all, the practicable thing to undertake should be to write down the various vital factors per your needs.
Consider the key features, packages, technical skill levels of the users, company size, etc. Next, you should perform product research to a full extent. You can browse through some of the Bitrix24 tools review articles and scrutinize each of the applications in your shortlist more closely.
For sure, such comprehensive product research ascertains you avoid unsuitable software solutions. Be that as it may, make sure you subscribe to the system that delivers all the benefits your business requires.
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Finally, we hope the above-revised guide on Bitrix24 was helpful to your business strategic plan. But, for more elaborate and exclusive guidelines, please Contact Us and let us know how we can help or support you and your team. And now, having said that, you can as well leave your thoughts about this platform in our comments section provided below.