Through the Bitrix24 online CRM platform, you’ll get all the best service solutions and support there is in terms of Customer Relationship Management (CRM). With an approach of managing your company’s interaction with current and potential customers.
To enumerate, it uses data analysis about customers’ history with a company to improve business relationships with customers. Specifically, focusing on customer retention and ultimately driving sales growth.
What’s more about the Bitrix24 Customer Relationship Management approach is the systems of CRM. That, in particular, compiles data from a range of different communication channels. Including a company’s website, telephone, email, live chat, marketing materials and more recently, social media.
On one hand, through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.
Bearing in mind, a more strategic CRM platform is concentrated upon the development of customer-centric business culture.
What is Bitrix24?
By definition, Bitrix24 is a collaboration platform that was launched back in 2012 to provide a complete suite of social collaboration. As well as, communication channels and management tools for your business team. Including CRM, file sharing, projects management, calendars, and more.
Not forgetting, it’s easily available in the cloud and on-premise. As a collaboration software, it gives you a unified platform for your files, projects, messages, tasks, and contacts. Whereby, you can immediately use the platform when you simply register for a free account and then invite your colleagues.
In addition, through the Activity Stream, everyone in your team can keep track of tasks and effectively work together to progress on the project.
With this in mind, below are some of the tools that make it the best CRM platform.
- Chat and Video
- Social Intranet
- Document Management
- User Groups
- HR System
- Gantt Charts
- Workload Management
- Pipeline Management
Quotes and Invoices
Contact Center Tools
- Social Networks
- Free Hosting
Free Domain Name
Additionally, it also has mobile solution tools that work on your smartphone or tablet whether it’s Android, iPhone, or iPad.
By all means, users can start with a free plan with all the essential tools and features: up to 12 users, online storage, and collaboration tools. The cloud-hosted premium plans are highly scalable to be accessed on any device.
What are the Benefits of Bitrix24?
Here are the topmost benefits;
- First, Bitrix24 is a free collaborative tool available for up to 12 users.
- Secondly, both iOS and Android apps are also free.
- Then again, in paid plans, you do not have to pay for a separate user but for additional disk space and some optional features.
- On the other hand, Bitrix24 offers virtual telephone calling too.
- Uniquely, it’s equipped with comprehensive functions for intranet services. Meaning, it can support all sorts of files including wikis, photo galleries, and calendars.
- Company services include employee directory, task and work time reporting, absence chart, and visual structure
- Time management tools include check-in/out feature, regular work reports, and daily planner
- Time planning features include event scheduler, calendars, and meeting manager (with CalDAV and Outlook sync)
- Document libraries with WebDAV support, versioning, and flexible permission systems
- Social search that covers all system objects. Including events, tasks, and uploaded documents. Results conform to access permissions
- CRM with and visual business process construction features and CRM integration
- Bitrix24 offers a collaboration and communications platform for both internal and external operations
- Since the full toolset is cloud-hosted, customer needs to get used to only one user interface.
- You can store, search, discuss, and share documents and other files
- Coordinate projects, schedules, and tasks
- Lastly, you can manage external communications through extranet and CRM and with minimal navigation.
1. No Need for Multiple Applications
Of course, Yes! The different departments in one business utilize varying software solutions. So, there is a high chance that you might need to invest in multiple platforms. Such as CRM systems, PM applications, marketing software, as well as internal communication tools.
In that case, to help you save money as well as streamline your entire process, Bitrix24 offers over 30 tools in one convenient interface. Not to mention, this way, you can address the different needs of your operations. Especially, without needing to implement numerous software solutions.
2. Communicate with All Stakeholders Instantly
Equally important, transparency with your stakeholders is important if you want to make smart business decisions as quickly as possible. Luckily, Bitrix24 can serve as your social network.
For one thing, it supports real-time communication so you can easily get in touch with employees and investors. Particularly, when you need to make a decision about certain aspects of your operations. Be it group chat or video conferencing, this tool can support your preferred channels of communication.
3. Improve Employee Engagement
Important to realize, in many companies, there is a disengaged workforce. Often, employees often lack initiative, simply because they don’t feel that their opinion counts and that they can influence processes.
Surprisingly, Bitrix24’s tool called Company Pulse lets you easily identify employees who are struggling. While at the same time, the gamification tools offered by Bitrix24 help people get recognition which in turn increases employee engagement.
In conclusion, knowing that companies have unique business wants, it is wise they steer clear of going for a one-size-fits-all, “perfect” software solution. However, it would be hard to pinpoint such a software solution even among branded software solutions.
All in all, the practicable thing to undertake should be to write down the various vital factors which need investigation. Like key features, packages, technical skill levels of the users, company size, etc. Next, you should perform the product research to a full extent.
Whereas, you can browse through some of the Bitrix24 tools review articles and scrutinize each of the applications in your shortlist more closely. For sure, such comprehensive product research ascertains you avoid unsuitable software solutions.
Be that as it may, make sure you subscribe to the system that delivers all the benefits your business requires.
Finally, I hope the above-revised guide on Bitrix24 was helpful to your business strategic plan. But, for more elaborate and exclusive guidelines, please Contact Us.
Having said that, You can as well leave your thoughts about this platform in the comments box provided below this blog.