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The Website Application Troubleshooting Guide For Webmasters

Of course, website application troubleshooting is an essential step that most webmasters utilize to know the actual issue/error or problem, identify the cause or source, and help solve it. As a rule of thumb, having a smooth-running website is essential for any business. Unfortunately, some issues (even for the most prominent brands) can arise occasionally and be challenging to troubleshoot.

Fortunately, the good news is that there are some simple steps you can take to identify and resolve common website problems. A good portion of webmasters devote their time to maintaining the website. In most cases, the website maintenance process includes updating content, fixing broken links and images, and ensuring the website’s code is compatible with all web search browsers.

In layman’s language, if the website owner or graphic designer wants to make changes to the website, it’s the webmaster’s job to implement them. Having a good grasp of HTML and Javascript can help construct the website, while a well-rounded knowledge of SEO can help you ensure better search engine ranking. Furthermore, this ongoing maintenance is essential, especially for retail stores.

One of the most important aspects of a webmaster’s job is maintaining the server, the computer where all the information for the website is stored. In some organizations, webmasters monitor the server to ensure it runs optimally. Additionally, they may write and run script programs to move website files from a development server to an online production server. They also troubleshoot issues.

What The Website Application Troubleshooting Process Is For Novice Webmasters

As mentioned, creative content design webmasters constantly test their websites for load time, ease of use, and functionality. In addition, these webmasters also check to ensure that any website content is easily understandable. Users address complaints about a website to the webmaster, who will assess and solve the problem as quickly as possible. So, what is website troubleshooting?

To enumerate, website application troubleshooting is a systematic approach to solving an issue/error/problem. On that note, troubleshooting determines why something does not work as expected and explains how to resolve the problem. Webmasters constantly test load time, ease of use, and functionality. They also check to ensure that the content is easily understandable.

What The Website Application Troubleshooting Process Entails And Why It Matters

It’s important to realize that the primary resource for collecting your website troubleshooting and diagnostic data is the website database or the application platform log files. Markedly, log files are records of text messages. You can trace data generated by a Content Management System (CMS), such as WordPress, and write it to an output destination, such as a console screen or a file.

Users address complaints about a website to the webmaster, who will assess and solve the problem as quickly as possible. One of the significant website troubleshooting steps in the process is to describe the problem completely. Problem descriptions help you and your software support know where to start to find the cause of the problem. This step includes asking yourself basic questions.

Such as follows:
  • What are the symptoms of the problem?
  • Where does the problem occur?
  • When does the problem occur?
  • Under which conditions does the problem occur?
  • Can the problem be reproduced?

The answers to these questions typically lead to a good description of the problem, which is the best way to start down the problem-resolution path. When you describe a problem, the most obvious question is, “What is the problem?” This question seems straightforward. However, you can break it down into several focused FAQs to create a more descriptive picture of the problem.

These questions can include:
  • Who, or what, is reporting the problem?
  • What are the error codes and messages?
  • How does the system fail? For example, is it a loop, hang, crash, performance degradation, or incorrect result?
  • What is the business impact of the problem?

Determining where the problem originates is not always easy, but it is one of the vital steps in resolving the issue. Many layers of technology can exist between the reporting and failing components. Management services, components, networks, disks, and drivers are only a few to consider when investigating problems. Some questions that can help you to focus on where the issue is.

To isolate the problem layer, ask yourself: Is the problem specific to one platform or operating system, or is it shared across multiple platforms or operating systems? Is the current environment and configuration supported? Remember, if one layer or component reports the problem, the problem does not necessarily originate in that layer or component. Know where a problem originates.

Identify where a problem originates and understand the environment in which it exists. Describe the problem environment, including the operating system and version, all corresponding software and versions, and hardware information. Confirm that you are running within an environment that is a supported configuration; focus on what matters first. Software incompatibility is often the culprit.

When Does The Main Problem Errors Occur, And Under What Conditions?

For a successful website application troubleshooting process, we utilize various mobile app testing tools for the iOS and Android systems to help us identify functionality problems and fix performance issues. Testing tools can be manual or automated, covering different levels and aspects of your code, such as unit testing, integration testing, functional testing, or penetration testing.

Some examples of web application testing tools are JUnit, Selenium, Postman, Jest, and Nmap. This is also coupled with other programming best practices, which are general guidelines and principles that can help you avoid and fix code errors. Depending on the programming languages, they also help improve your code readability, maintainability, reliability, and efficiency.

These best practices can vary depending on the programming language, paradigm, or domain you are working with. Some common ones include following a consistent coding style and naming convention, using meaningful and descriptive identifiers and comments, avoiding hard-coding values and using constants or variables instead, and using modular or reusable code structures/functions.

As well as avoiding nested and complex code blocks and conditions, using error handling and logging mechanisms, documenting and commenting your code logic and design, reviewing and refactoring your code regularly, using version control and backup systems, and testing and debugging your code thoroughly. There are a few answers to consider to develop a detailed timeline of events.

Some occurrence questions include:
  • How often does the website/application problem happen?
  • Does the problem happen only at a particular time of day or night?
  • What sequence of events leads to the time the problem is reported?
  • Does the problem happen after an environment change, such as upgrading or installing software or hardware?

On the one hand, responding to questions like these helps provide you with a frame of reference to investigate the problem. On the other hand, knowing which systems and applications are running when common website problems occur helps empower your website application troubleshooting plan. Such questions about the environment can help webmasters identify the root cause of the issue.

Some condition questions include:
  • Does the problem always occur when the same task is being performed?
  • Does a specific sequence of events need to occur for the problem to surface?
  • Do any other applications fail at the same time?

Answering these questions can help you explain the environment in which the problem occurs and correlate any dependencies. Remember, because multiple problems might have occurred around the same time, the problems are not necessarily related. Eventually, many issues are traced back to incompatible software that is not intended to run together or if it is not thoroughly tested.

Remember, it’s also crucial to troubleshoot your website regularly. This allows you to identify any potential issues before they become serious problems. It also ensures that your website is running smoothly and that any potential issues are identified quickly so they can be addressed promptly. You can use tools like UptimeRobot or Pingdom to monitor your website’s uptime and performance.

During your website application troubleshooting process, there are various common errors that you can come across. Fortunately, you can use a code formatter or linter to automatically correct or warn you about syntax errors. Likewise, you can document and clarify your code logic using comments, pseudocode, or diagrams using try-catch blocks, error handlers, or logging mechanisms.

Syntax Errors

They are the most common and easy-to-spot code errors. They occur when you violate the rules and conventions of your programming language, such as missing a semicolon, using an invalid keyword, or mismatching parentheses. Syntax errors usually prevent your code from running or compiling; most code editors and compilers will highlight them for you. To fix syntax errors, you need to review your code carefully and follow the syntax rules of your language.

Logic Errors

These are harder to detect and fix than syntax errors because they do not cause your code to crash or fail but produce incorrect or unexpected results. Logic errors occur when you make a mistake in the design or implementation of your code, such as using the wrong operator, variable, or function or forgetting a condition or a loop. To fix logic errors, you need to understand the logic and flow of your code and use debugging tools or techniques to trace and inspect your code execution.

Runtime Errors

They are the most severe and difficult-to-handle code errors because they occur when your code encounters an unexpected situation or condition that it cannot handle, such as dividing by zero, accessing an invalid memory address, or running out of resources. Some runtime errors can cause your code to terminate abruptly or throw an exception, leading to data loss, security breaches, or user dissatisfaction. To fix runtime errors, you must anticipate and handle possible exceptions or errors in your code.

Collecting The Diagnostic Data For Website Application Troubleshooting

By all means, website application troubleshooting, testing, and issue-fixing processes are imperative for your UX/UI Design and development lifecycle. We are pretty sure whenever you’ve used applications yourself, you will have found at some point that some functionality doesn’t work, which we know is incredibly frustrating. However, collecting diagnostic data helps you avoid this.

Smartphone users prefer to use mobile applications that pass the test of quality, security, and usability. Testers use different mobile application testing types and tools to test an app on several parameters. Before releasing an application on the marketplace, a tester tests using various mobile application platform testing and lab management toolkits (learn more about application testing below):

Technically, it’s imperative to conduct website speed testing first — that’s before you can even move on to other forms of website troubleshooting, testing, and problem-fixing methods. Manual testing is one of beginner webmasters’ oldest yet most effective testing methods. Generally, manual testing can help you navigate through the complexity of a website or mobile application platform.

Realistically, manual website application testing helps to ensure that everything built for the final release works according to the developers’ and users’ expectations. After all, testing for scenarios that don’t come naturally to a user is beneficial. Physical interface tests, complex tests, and exploratory tests are some of the types of manual testing. Let’s learn more steps for fixing problems.

The Website Application Troubleshooting Steps To Identify And Fix Issues

The primary website application troubleshooting step is to check the server status. If it’s down or experiencing issues, it could cause problems with your website or application system. Check the status of your server by accessing the control panel for your hosting provider. This will give you an overview of any issues affecting your server and allow you to take the necessary steps to resolve them.

After checking your server status, your next step is to review your website logs. Logs are a great way to identify any errors or issues that may be occurring on your website. Reviewing the log files lets you pinpoint the exact source of the problem and take steps to resolve it quickly. At the same time, data logs can also provide valuable insights into how visitors interact with website applications.

Technically, performance testing checks a mobile application’s stability, responsiveness, and speed in different workload conditions. It helps to ensure that an app does not malfunction in any given condition or scenario. First, a tester lists various performance parameters by identifying the potential bottlenecks in the application. Then, the mobile-based application platform is tested.

As a result, this can help you optimize your website for better performance. Are you still having trouble with a particular website? Trouble with every website? Here’s a list of general-purpose troubleshooting steps that you can take which might help. They’re not going to fix every problem, but they’re some excellent “simple steps” to take, and they might fix your problem immediately.

1.  Performance Issues

After completing the steps mentioned above, the next step in your website troubleshooting process is to test its performance using a tool such as the PageSpeed Insights (PSI) Tool by Google or WebPageTest. These tools will analyze your website and provide detailed information about its loading speed, page size, and other performance metrics. This will allow you to identify vital areas.

Such as those areas that need quick improvement and could help improve the overall performance of your website. If you’ve tested your website performance, your next step is to inspect your code for errors. This can be done using GTmetrix, Firebug, or Chrome DevTools tool. They’ll allow you to view your website’s HTML, CSS, and JavaScript code and identify any errors causing issues.

Once you have identified the errors, you can take steps to fix them and ensure that your website is running smoothly. If you’ve tested your website performance, your next step is to inspect your code for errors. This can be done using a Firebug or Chrome DevTools tool. As mentioned, it’s essential to conduct manual testing as well first — that’s before you can even move on to other tests.

2. The Coding Errors

The code error testing tools will allow you to view your website’s HTML, CSS, and JavaScript code and identify any errors causing issues. For example, you can right-click anywhere on the page + choose Inspect (Google Chrome) or Inspect Element (other browsers). After that, click on the Console tab in the window that appears. Reload the page. Look for errors and unwrap them.

Once you have identified the errors, you can take steps to fix them and ensure that your website is running smoothly. Sometimes, when you load a webpage, things don’t work quite right – for too many reasons to list, a page might not load correctly the first time. So, the first thing to try is simply reloading the page. Force a complete website refresh and download the page information.

Doing so tells your web browser to try downloading and displaying everything again. Be that as it may, you can follow the guide on forcing your web browser to fully reload a webpage with instructions to do it with your web browser. Develop a detailed timeline of the events that lead up to the code issues or failure, especially for those cases that are one-time occurrences.

You can most easily do this by working backward: start when an error was reported (as precisely as possible, even down to the millisecond), and work backward through the available logs and information. Typically, looking only as far as possible would be a suitable strategy. Aim for the first suspicious event in a diagnostic log; however, this is not always easy and takes practice.

3. Inspect JavaScript

While all websites should aim to work as best as possible without relying on JavaScript, the fact is that most websites these days do, unfortunately, require that JavaScript be enabled to output the best results. If you don’t have JavaScript enabled, some websites won’t load at all or will only partially load, so making sure you’ve enabled it in your web browser is an excellent place to start.

Before proceeding, check the detection page to determine if the JavaScript is enabled. This helps identify any potential issues and take steps to resolve them. If it’s not enabled in your browser, here are some guides to help you learn how to enable the JavaScript framework to help detect the pages. This alone might be enough to fix a website that’s not loading correctly or looking weird.

Regarding the Core Web Vitals, speed testing ensures that the app opens up quicker than its previous version and competitors’ apps — a popular method to test web performance rather than mobile apps. It differs slightly from performance testing in an ideal working environment. Whereas performance testing checks the mobile application platform’s behavior in different zones.

4. Fix Broken Links

The next step in troubleshooting your website is to check for broken links. Often, broken links can cause SEO issues, foster slow loading times, or even offer poor user experience. Various tools, such as Screaming Frog or Xenu Link Sleuth, can help you identify broken links on your website. Through your WordPress website, you can also use a broken link checker plugin for the same.

Once you have identified the broken links, you can fix them and ensure your website runs smoothly on all platforms, including mobile devices. The next step is to check whether cookies are enabled for your website and browser. You should only ever need “First-party cookies” enabled. “Third-party cookies” are usually used by advertisers and social network trackers.

Knowing when to stop looking is especially difficult when multiple layers of technology are involved and when each has its diagnostic information. However, if you need to, check if Third-Party cookies are enabled to gather more notes. If normal/first-party cookies aren’t enabled in your browser, try enabling them. Follow the guides to learn how to enable cookies for more information.

5. Website Functionality 

Among all website/mobile application testing types, website functionality testing is one of the most critical. Functional testing focuses on testing the primary objective and flow of an application. It helps in verifying the features and specifications of an app. While performing functional testing, a tester must check if a user can utilize the website effectively or install the application properly.

In addition, it also helps to verify that the application launches correctly and there are no issues with login or signup whatsoever. Moreover, functionality and regression testing is primarily done to check whether the buttons, boxes, icons, menus, etc., are working accurately, push notifications are rendering correctly, and transactions (if any) are happening seamlessly in the application.

At the same time, you should also analyze website traffic patterns to identify any issues causing your website to perform poorly. Analyzing traffic patterns can help you identify any areas of your website that may be causing problems, such as slow loading times or high bounce rates. You can use tools such as Google Analytics or Hotjar to track and analyze user behavior on your website.

6. Website Usability 

Among all types of website/mobile application testing, the usability testing type is the only one that focuses on the human experience and not the technicalities of an app. Moreover, usability testing of an app is done on an actual mobile device rather than on an emulator. A tester checks various scenarios by mimicking the actual end-user using the app for the first time.

Based on experience, they give the project manager, designer, or developer feedback to update the app accordingly. While checking for the usability of an app, they check whether the app looks visually appealing — its intuitiveness and response times. In most cases, QA engineers usually forget to test the application when the phone updates the OS or the application itself.

Likewise, ensure your web browser is up to date. If you’re using an ancient web browser, you might have trouble working with modern websites. First, check if your web browser is up to date, and if it isn’t, follow the instructions to update it. Secondly, the next thing is to restart your web browser. It might sound strange that simply restarting your web browser might solve the problem.

It’s also worth mentioning that since some web browsers occasionally do get a bit “mixed up,” we’ve found that restarting them is a simple and quick way of going back to a more “fresh” state, so give it a go. You can also try a different web browser to see if the problem is browser-related. Testers can check the memory capabilities by running apps on multiple devices simultaneously.

Some other quick steps:

Not all web browsers are equal—some have more features than others, and some might have bugs or limitations with specific features that prevent some websites from working correctly. Suppose you’re consistently having trouble with any given website application platform. In that case, you can also try a different web browser and see if the website you’re having trouble with works in it instead.

7. Software And Automation

Usually, installation testing checks whether a mobile app can be installed and appropriately uninstalled without any error. On top of that, installation testing also ensures that any updates can be installed seamlessly. It also checks that the outcomes don’t change if a user decides not to update a website or an application. This is also coupled with other crucial elements, such as interruption.

Always remember that while using a smartphone, any type of interruption is inevitable. In most cases, interruption testing ensures the app works perfectly fine in case of inevitable interruptions. This may include interruptions, such as getting a phone call, text message, push notifications, alarms, lower network connectivity, low battery, plugged out or in when charging, and more.

As time passes, mobile apps are becoming more and more complex, and so is their testing. Generally speaking, automation testing is one of the two major types of web/app testing. Automation testing tools help to test various complex mobile and web applications. They mainly help integrate and align the existing workflows, manage test automation framework, test runs, set up, etc.

Sometimes, they also help review and validate defects within the test results. In addition to that, they also carefully monitor flakey tests and provide a rapid response if needed, reducing the tedious tasks performed by human testers.

8. Compatibility Localization

Compatibility testing is a type of non-functional testing that helps ensure that the mobile application works properly across various operating systems, devices, network environments, and specific internal hardware specifications. To capture a larger audience, performing compatibility checks is quite essential. There are two types of compatibility checks: backward and forward compatibility.

On the one hand, backward compatibility checks are done to test whether the app works in older software versions. On the other hand, forward compatibility checks help us learn the behavior of an app in newer software versions, including the beta version. Similarly, localization is vital for websites/application platforms that target audiences from specific geolocation.

It helps in testing features that change with the geographic location of the mobile application. For example, if we log in to the Amazon mobile app in India, it will show me the prices of products in INR. Still, if we log in to the app in the USA, it will show product prices in USD. In addition to that, localization testing is crucial in testing the language-changing feature per different geolocations.

The app should adapt to different languages based on a user’s location. Customer acquisition becomes easy if the app adjusts its UI/UX, culture, and accessibility based on a user’s location.

9. Memory Capacity Usage

A user will only have vital details if the app guarantees that data will not leak or be sold to other parties. A QA engineer should test an app for every possible cyber-attack or every possible reason for data leak or theft. Ask for their permission at every stage of the signup process. On top of that, the tester must also pass the app through various benchmark security tests and get the app certified.

On that note, automation testing is one of the two major types of mobile app testing. As time passes, mobile apps are becoming more and more complex, and so is their testing. Automation testing tools help to test such complex mobile and web applications. These tools help reduce the tedious tasks performed by human testers. It mainly helps integrate and align the existing workflows.

The process may also help manage test automation framework, test runs, set up, review and validate defects and test results, and more. In addition to that, it also carefully monitors flakey tests and provides a rapid response if needed. Equally important, before you move on, you should also evaluate for any memory leak in your final testing stage. Use the right/best testing tools.

Remember that memory leak testing helps a QA engineer identify if a mobile application fails to return the temporary memory it uses to function correctly. The app cannot function as planned if it drains the existing memory in a mobile device. In case of a memory leak, an app can even face termination when opened and closed multiple times. Memory leaks usually occur if there is a bug.

10. Cache/Cookies And Security

When your web browser loads the pages you look at, it usually stores a copy of the files it uses to show these pages on your computer/phone. This helps speed up the web browsing process because if you reload the page, it doesn’t have to download everything again. Also, if you go to a different page on the same website, it doesn’t have to re-download everything for it to work.

For example, the logo and the icons are already temporarily stored on your computer, so it doesn’t need to waste time and data re-downloading. Usually, clearing your cache and cookies may help save your browser from re-downloading common elements of the website. However, if the collection of cached temporary files gets out of sync with the live website, it can cause problems.

In that case, it’s essential to initialize the purge website cache process and clear cookies. Next on the list is the website security testing process. It is one of the most critical mobile app testing types. According to data, 80% of users may leave a website or delete an application if they find any security issues. For example, a tracking app asks many personal questions to sign up on its platform.

The Topmost Software Tools To Simplify Website Application Troubleshooting

Website/application testing tools are software tools or frameworks that help assess web applications’ functionality, performance, security, and quality. Software development teams use them to automate various manual testing tasks and streamline their testing processes. These tools support a range of testing types, such as functionality, load, speed performance, security, and API testing.

Nowadays, there are many notable websites and mobile app testing tools that you can use for both iOS and Android device-powered gadgets. Remember that mobile applications can bring tremendous value to any business and make it possible for the brand to become a household. Since their inception, mobile phones have evolved substantially (from hardware and software perspectives).

The Topmost Tools To Simplify A Website Application Troubleshooting Process

Every webmaster must incorporate various testing tools in their work plan strategy in the ever-evolving design technology world. This helps them to build robust, reliable, seamless, and secure mobile website applications. However, not every tool has to go through all the essential testing types. Usually, this is because every web/app differs in one way or another — and by the business industry.

However, it’s worth mentioning that comprehensive testing is never that simple. You have to check for issues across various devices, screen sizes, and network speeds and produce reports that let developers easily understand and solve those problems. It is necessary to realize that every application testing tool, such as testrigor and other related systems, has its purpose and feature set.

Vital Features:
  • User Interface: A clean, attractive, and fast UI-based tool that can adapt to the times and have a modern look.
  • In-Depth Testing: Can it cover a wide variety of testing? How many devices and operating systems can you test on?
  • Seamless Integration: Look for integrations with the tools that DevOps teams are most likely to use.
  • Performance Value: There’s a place for high-end, low-cost, free testing tools.
  • Unlimited Usability: Above all, the user interface should be intuitive for users of any level with great end-user support.

Equally important, SeeTest is yet another platform on the list of the best application testing tools with low-code authoring and management of test cases. These are some of the topmost and best mobile application testing tools that let you perform automated tests with simple English commands. Excellent customer support and easy-to-understand guides usually play into their usability.

Nevertheless, most of the hardware changes result from mobile applications. They have taken smartphones beyond their value as communicating devices. Notwithstanding, there are nearly five million mobile applications, and the number is increasing daily. Therefore, the mobile application marketplace is crowded and highly competitive—staying on top of the game is paramount.

The Best Website Troubleshooting Tools:
  • BugHerd — Best for its robust dashboard features
  • Reflect — Best for easy-to-use AI-assisted regression testing
  • BugBug — Best for automating end-to-end test of web apps
  • Katalon Studio — Best for end-to-end automated testing
  • Mabl — Low-code testing platform with full AI automation

Other tools include Eclipse, Chrome DevTools, GDB, and PyCharm. To use debugging tools effectively, you must learn to set breakpoints, watch expressions, step through code, and evaluate output. At the same time, website and application testing tools complement debugging tools, as they help you prevent and fix code errors by verifying and validating your code functionality.

As well as optimize performance, quality, and security. Testing tools can be manual or automated, covering different levels and aspects of your code, such as unit, integration, functional, or penetration testing. Some examples of testing tools are JUnit, Selenium, Postman, Jest, and Nmap. To use testing tools efficiently, you must learn to write codes, test cases/suites, and analyze results.

The Top Application Troubleshooting Tools:
  • TestGrid — Best for its low-code authoring and management of test cases.
  • Calabash — Best for professional quality engineers working in various software development agencies.
  • TestComplete — Best for launching repeatable UI tests for local and crossover mobile applications.
  • Testdroid — Used frequently by professional application designers and web-based platform developers.
  • Kobiton — For complete manual testing control over genuine cell phone multi-touch signals and features

Debugging Tools are essential for identifying and fixing code errors, as they allow you to run, pause, resume, and stop your code execution and inspect the values and states of your variables, functions, and objects. Debugging tools can be integrated into your code editor, compiler, browser, or standalone applications. Visual Studio Code is an excellent example of debugging tools.

Other Application Troubleshooting Tools:
  • BitBar:— Framework agnostic testing on cloud and local devices
  • Katalon:— This is an all-in-one low-code tool for mobile, desktop, and API
  • Appium:— A flexible test framework for iOS and Android mobile app testing
  • BrowserStack:— A cross-browser solution for testing mobile apps and websites at scale
  • Headspin:— AI-based geolocation and performance testing tool with thousands of devices
  • Selendroid:— Test automation framework for testing native and hybrid Android apps
  • Apptim:— Easily test iOS and Android apps without installing SDKs or changing code
  • Ranorex Studio:— A robust cross-platform GUI testing for desktop, web, and mobile apps
  • Perfecto:— It offers cloud-based continuous testing with scriptless self-healing capabilities
  • Eggplant:— An AI-assisted test automation tool with a best-in-class UI

However, the above website/mobile application testing tools are not exhaustive. For one thing, there are many other alternative software tools out there that you can lean on as well. Considerably, many others, such as  Test Project and the like, offer free, community-based end-to-end testing for web, mobile, and API apps. You need to browse the Internet to get resources for more lists.

In addition, you can also consider a tool such as Test IO in your testing journey. It offers a full range of web, mobile, and IoT testing with a flexible service model. You can also utilize the Android Studio application, which offers unique mobile app development solutions for Android OS with an intelligent code completion feature. Whichever toolkit you go for, the choice is ultimately yours!

Resource Reference: 9 Common Website Problems For Local Service Providers (& How to Fix Them)

Of course, your website application troubleshooting process is not the end of the journey. We understand that operating a local service business can be challenging. With managing customer interactions, handling invoices, and delivering excellent services, finding time for website management is challenging. However, we must emphasize what neglecting your online presence means.

It means losing out on organic traffic and potential earnings. Your competitors would gladly seize the opportunity to capitalize on that lost revenue! Imagine your website as a storefront that never closes; it’s always available to potential customers. Picture this storefront with dirty windows, chipped paint, and a falling-apart sign. It doesn’t look appealing. This is precisely your impression.

It’s the impression your website gives off when it has common issues like lacking local keywords, confusing navigation, or outdated content. These seemingly minor problems can drive away potential customers faster than you can say, “Wait, come back!” But knowing and fixing these problems is not as complicated as you think. The simple testing steps are pretty straightforward.

Summary Thoughts:

From a website application troubleshooting standpoint, the ideal problem can be reproduced. Typically, problems that can be reproduced have a more extensive set of tools or procedures at your disposal to help you investigate. Consequently, problems you can reproduce are often easier to debug and solve. However, some problems you can reproduce can also have disadvantages.

For example, if the problem has a significant business impact, you do not want it to recur. Remember, you can integrate various testing tools or frameworks to simulate and check your code behavior under different scenarios and inputs. If possible, re-create the problem in a test or development environment, which typically offers you more flexibility and control during your investigation.

Ask these questions:
  • Can the problem be re-created on a test system?
  • Do multiple users or applications encounter the same type of problem?
  • Is the problem re-creatable by running a single set of commands or a custom or stand-alone application?

Websites/Apps are put into various working conditions to test device performance, network performance, API performance, and recovery capabilities. Some popular types of performance testing are stress testing, spike testing, soak testing, volume testing, load testing, etc. Similarly, usability testing or user experience testing is done to check the user-friendliness of a mobile application.

By all means, your tool of choice should include various integration features. As mentioned, this may include but is not limited to CI/CD solutions like Jenkins and issue management tools like Jira., among many other elements. And then again, just as we mentioned, the other question to consider is whether the functionality solution tool offered is appropriate for the price point.

Resource Reference: 8 Best Web Scraping Tools For Strategic Content Optimization

In your problem report to our Web Tech Experts support team, try to use the correct terminology when you describe the problem. For example, use workspaces, views, navigators, events, and links. Remember, consistent use of the terminology helps our support team to understand and resolve the problem quickly. So, continuous website troubleshooting and fixing issues is a must.

To this end, we hope our website application troubleshooting guides and the list of testing tools above will help. Please let us know if you have experience with these tools or want to recommend a different solution. You are also welcome to share your additional thoughts, opinions, suggestions, recommendations, or even contribution questions for FAQ Answers in our comments section.

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