Future of VoIP Technology
What is this hype about End of VoIP? No, not at all, experts claim that it will rise to the heights by 2025. Having state of the art technology, cost effective and high-speed internet are enough to secure a bright future for VoIP.
Centuries passed, old times gone, this is a new era, an era of technological growth, an era of advancements, in which businesses have adapted a new dimension.
Modes of communication are more developed and cheaper. Before the advent of the internet, communicating with each other was a far cry from the modern world of internet and technology.
Now, with the advancement of VoIP technology, it is very convenient to make long distance calls at cheaper rates. Individuals and businesses of modern age are reliant on the internet, and they aspire for the cheap solutions for communication through messaging, audio/video calling and sharing photos or videos, without compromising on quality, VoIP is like a breeze, as it promises all these features. First, we need to understand VoIP telephony.
Voice over Internet Protocol (VoIP), is a way of communication by making audio/video calls over the internet, by using desktop apps, mobile phones or desk phones. It is an alternative to landline and private branch exchange (PbX) systems.
With VoIP, you can make calls from anywhere, unlike traditional landlines in which you have to cling to one location for calling.
The major reason why companies and individuals are opting for VoIP telephony, is that they want to communicate using advanced features at faster speeds.VoIP also offers advanced features like text messaging, voicemail transcription, business phone numbers and advanced call features.
For this purpose, VoIP Business is an ideal app to boost company’s performance, productivity and team collaboration. It has all the essential features that a business demands.
VoIP is evolving and undoubtedly is heading towards excellence. An exponential growth in the VoIP sector can be witnessed in the last 20 years.
By the end of 2018, VoIP market has reached the size of over 20billion, and it is expected that by 2025, there will be a growth around 12%, which means around 55billion dollars (GlobeNewswire, 2019). A prominent growth in VoIP market can be observed, which falsifies the myth that VoIP is going to end soon.
Let’s explore how VoIP provides scalable communication infrastructure and how it is progressing:
Switching from 4G to 5G
VoIP will soon switch from 4G to 5G technology, which is far more advanced than 4G, having low latency and faster connectivity and enhanced quality, this technology is valuable for fast paced businesses.
Modern businesses depend on the internet, and for faster business communications, WhatsApp, Skype, Google Voice and other platforms serve the purpose. With 5G technology, not only businesses but individuals will also be benefitted. Consequently, these benefits will encourage other businesses to adopt VoIP.
VoIP mobility services
VoIP is one of the top trends in business, most of the companies need VoIP to support their IT infrastructure. 5G technology will definitely improve video conferencing, streaming quality, and assist businesses to conduct large meetings.
It is widely used by businesses and individuals, as people prefer using apps like Skype, Zoom, WhatsApp etc instead of traditional communication services, therefore a definite growth of 13% in mobile VoIP market can be expected by 2025.
VoIP and Artificial Intelligence
VoIP and artificial intelligence (AI) both are interlinked and are considered part and parcel. Artificial intelligence is experienced everywhere. AI is adopted by not only VoIP but almost all the industries. To improve customer services almost all businesses want artificial intelligence to integrate into their business operations.
AI can perform various functions like analysing call data, pattern recognition (for analysing customers’ behaviour), speech recognition and providing correspondent’s information.
VoIP and AI (using chatbots), when integrated together, can organise events, tasks or meetings; reduce call handling time; assist in speeding up employee’s performance through automation.
VoIP assistants can serve the users/customers in a better way without disturbing the employees and business operation.
They can perform mundane tasks like call routing, sending calls to voicemails, recording and transcribing meetings, answering users’ queries etc thus improving and enhancing business communications.
VoIP integration with IoT and cybersecurity
The Internet of Things (IoT) offers a better world by connecting to various appliances. For better performance, IoT devices work through Internet Protocol (IP) technology.
IoT offers more functionality to the businesses for their phone networks, thus broadens VoIP industry.
IoT and VoIP when combined, can better control remote devices. There are different arenas where integration of VoIP with IoT can do wonders, like smart home, smart office, cybersecurity.
VoIP devices when connected with other household devices, ensures home security, lighting and home service automation.
For instance, now you can turn on your AC remotely using your mobile phone through the internet, and it can be possible if it is connected to VoIP numbers and devices.
VoIP offers remote working from any device. When VoIP is connected to IoT, businesses’ performance can be enhanced. For instance, employees may connect their VoIP softphone with office devices, like xerox machines, printers or fax machines, thus can remain productive and can regulate and utilise office resources from any location.
Cybersecurity is on the rise; it becomes less damaging when security measures and monitoring devices are observed. The data that is transmitted with VoIP is secure, as VoIP provides hi-tech security, thus no worries of data being hacked.
VoIP can ensure security, IoT devices at home or workplace like security cameras or door access systems can give some caution regarding security and can be monitored through VoIP.
Unified Communication as a System (USaaS), provides access to communication tools through an app. UCaaS is cloud-based communications, which can be accessed from anywhere. Through UCaas, businesses can access data that is stored on the cloud.
VoIP is used to unify communications, meaning all the means of communication are brought together within one single medium to improve business efficacy.
Businesses offer Omnichannel service to customers, and it can be made possible by UCaaS solutions. which allow businesses to manage their business communications. The companies can use the same user interface (UI), for messaging, email, faxing, VoIP and video calling.
Broad Horizon of VoIP
VoIP telephony is not only restricted to businesses, rather it is used for domestic as well as commercial purposes. It is widely used in schools for unified communication with customers (parents and students).
In this pandemic, VoIP is being used as an online learning platform for class collaboration, conducting seminars and makeup/supplementary classes.
VoIP is a robust technology, which is acknowledged worldwide. It optimises business operations, cost-effective communication, ensures high quality calls, and improves employee performance. Additionally, it is providing unprecedented services with its integration with AI, IoT and 5G. With the flexible communication system of VoIP 40% on local calls and 90% on international calls can be saved. Having these perks, it is not surprising that the VoIP industry will definitely impact business globally, and more businesses will be investing in the VoIP system.
Now, VoIP can truly boast off its bright future!
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