Given the ever-evolving cloud computing technology dynamics, utilizing a SaaS toolkit such as the ServiceNow Platform can help unlock business agility while transforming workflows and driving innovation. Notwithstanding, the agility and efficiency of response in situations, dynamism is essential for today’s business environment, perennially changing and filled with challenges.
Business agility is defined as a characteristic separating successful from the rest of the organizations that allows for appropriate responses to shifts in markets, demands from customers, and technological change with great speed and effectiveness. Pursuing this level of agility, modern businesses have pushed and carried on these constant efforts through digital transformation.
It also touches on other initiatives that use technologies to streamline processes, enable better collaboration, profit from new business models, and foster better innovation. ServiceNow is one of the top companies that facilitate business agility, innovation, and the ability to change workflows within organizations by providing a complete suite of tools and solutions to help with this.
Remote ServiceNow Developers make the largest enterprise smarter through technology that reduces the instance and complexity of IT service management, employee onboarding, and customer service, and enhances project management. They explain how the ServiceNow Platform unleashes business agility by deep-diving into how its capabilities are driving workflow transformation.
Understanding Business Agility And Its Crucial Components
Before entering the details of how the ServiceNow platform exactly allows for business agility, it is best first to make clear what is meant by agility in a business. On the other hand, business agility concerns the capability of an organization to respond quickly and effectively to changes in market dynamics, customer inclinations, regulatory pressures, or technological developing trends.
Of course, the only constant today is change. As we have witnessed over the past few years, disruptions happen all the time, and they create tremendous challenges for businesses worldwide. Businesses are constantly seeking ways to drive growth, reduce costs, and manage risk. Today’s organizations suffer from digital sprawl—they have tons of critical cloud computing needs.
Eventually, some businesses have big data sitting across a multitude of systems and vendors, making it difficult to connect, orchestrate, and structure to create efficient processes and outcomes. This creates operational and technological challenges that hinder scale, create risk, diminish customer experience, and stifle agility across an enterprise, regardless of their size or industry.
Usually, business agility enables seizing transient opportunities and simultaneously shunning risks, i.e., being able to compete at every point of change in the landscape. In this case, an application platform such as ServiceNow allows employees to work the way they want to, not how software dictates they have to. As a result, business customers can get what they need when they need it.
Components:
- Flexibility: The ability to modify and readjust strategies, processes, and operations with changes in circumstances.
- Velocity: The speed of performance, being able to deliver products through its decision-making pipeline “on time” to the customer, and making decisions promptly without losing quality.
- Innovation: A culture of continuous improvement and experimentation that fosters creativity and breakthroughs in products, services, and processes.
- Collaboration: Effective cross-boundary communication and teamwork, both among teams and departments, transcending functions, to coordinate and work seamlessly toward common objectives.
In layman’s language, business agility is a combination of organizational mindset, cultural norms, and technological infrastructure. With such a view, digital transformation is a breakthrough and must-have, providing tools and platforms relative to the current operational capability of collaboration and innovation.
Demystifying The Unique ServiceNow Platform Business Agility Features
Technically, the ServiceNow Platform is powered by a company that provides the delivery of a full set of services and solutions for workflow transformation with digital innovation. In other words, this is a core, centralized cloud-powered, and AI-enabled platform that unites service management and workflow automation to work collaboratively with various business functions and processes.
One of its most compelling things is its versatility. ServiceNow’s products are designed to integrate smoothly with a diverse selection of legacy systems along with newer solutions. This makes the ServiceNow Platform a suitable solution for supporting most workflows across essentially every sector. It helps bridge the gap between IT, business objectives, employees, customers, and data.
The application platform helps automate complex workflows, enhancing experiences, and driving operational excellence throughout entire processes. In other words, the ServiceNow Platform offers solutions built to optimize how companies use technology to unlock productivity and deliver the best possible experiences for employees and customers.
For your information, organizational-based business agility isn’t possible without technology, and that means IT leaders have a critical role to play. Fortunately, with the help of the unique ServiceNow Platform features, you can adapt quickly to the evolving and changing business operating environment. As a result, you’ll turn business agility into a competitive advantage.
Its Essential Features Include:
- IT Service Management (ITSM): The ServiceNow platform for ITSM is an industry-leading solution designed to smoothen and enhance how IT services in an organization are delivered and managed. The system empowers IT teams to optimize their workflows from incident management to change management toward a more satisfied customer.
- Employee Service Management (ESM): Beyond IT, ServiceNow provides extensions of service management capabilities to HR, facilities, and finance. ServiceNow provides central access to services and information required by all employees, hence increasing productivity with administrative overhead reduced to a minimum.
- Customer Service Management (CSM): It enables great customer service by processing cases, such as inquiries, requests, and problems, in a unified way. Automated case management, routing requests to the right agents, and self-service capabilities help businesses increase customer satisfaction and loyalty.
- Project Portfolio Management (PPM): ServiceNow’s PPM allows the organization to plan, prioritize, and deliver the right projects across the enterprise. Visibility of project status, resources, and budget management in real time gives the business the power to optimize the project portfolio and deliver improved project outcomes.
- Workflow Automation: ServiceNow Workflow Automation is the organizational capability to rationalize repetitive task swaths, standardize processes, and realize an increase in operational efficiency. By integrating workflows across systems and departments, ServiceNow cuts down on manual effort, errors, and time-to-value.
- Integration and Customization: ServiceNow offers very flexible integration capabilities, through which an organization can easily link its business with third-party systems, data sources, and applications. ServiceNow has a set of the broadest range of customization options that enable the business to tailor the platform as per their need.
Transform Business Workflows While Utilizing The ServiceNow Platform
By all means, businesses looking to reduce cost—and drive growth—work with ServiceNow, the intelligent platform for digital transformation. ServiceNow is not a system of record—but rather a System of Action®. The platform sits atop organizations’ existing data and systems, preventing the need to rip and replace those existing systems. It has simple, easy-to-use interfaces.
The platform helps empower employees and customers, with the ability to purposefully orchestrate and automate tasks and processes across their enterprise. It also extends to their ecosystems—to drive efficiency and optimization, using customizable, low-code tools that allow organizations to quickly scale and adapt to any force. Thus, ServiceNow is the ultimate intelligent platform.
One thing is sure: ServiceNow empowers organizations to grow the top line while protecting the bottom line. At the same time, it helps companies take a platform and digital-first approach that creates a better organizational posture for today and drives efficiency and growth for the future. Discover its power beyond IT solutions, unlock business potential, and accelerate outcomes.
Another very key way that ServiceNow offers support to business agility is by redefining workflows across the organization. From digitization to automation of manual processes, ServiceNow allows businesses to streamline operations, do away with bottlenecks, and be more efficient. Given the modern business dynamics, ServiceNow is revolutionizing the workflow in many areas.
Including:
- IT Operations: ServiceNow helps streamline IT operations using ITSM capabilities to automate routine activities, among them service requests for incident management, and approvals for change. ServiceNow quickly identifies and resolves IT issues, which helps IT teams reduce downtime and disruptions to business.
- Employee Services: ServiceNow ESM transforms employee experience with easy access to HR, facilities, and IT services from a self-service portal. This offers the employees the ability to request a service, check the status of their requests, and even find information that would usually mean manual processes and email threads.
- Customer Support: ServiceNow Customer Service Management solution enables organizations to provide individualized and proactive customer support across many channels. With ServiceNow, organizations can handle customer inquiries from the central place, automate case management, and offer self-service options to push resolution times and satisfaction rates to new levels.
- Project Management: Project Portfolio Management in ServiceNow allows organizations to streamline the complete project lifecycles from the origination of an idea to closure. Real-time visibility into the status of projects, resource allocations, and financial performance ensures that business decisions are driven from positions of knowledge.
- Vendor Management: The ServiceNow Vendor Risk Management (VRM) solution allows an organization to evaluate, monitor, and mitigate the risks involved in the engagement associated with third-party vendors. From gathering information on vendors to automating the assessment of risks and tracking compliance activities, ServiceNow enables firms to cut down on risk exposure and avoid fines for non-compliance.
- Security Incident Identification and Ranking: ServiceNow Security Operations (SecSECOPS) uniquely identifies and ranks incidents as they occur, enabling the service to respond in real time. Leading security tool integration and pre-defined workflows of automated incident response ensure that ServiceNow helps to increase your security posture for maximum effectiveness in reducing cyber threats.
Exploring Its Innovative Journey With Some Example Case Studies
The ServiceNow Platform has been an integral part of the IT world for two decades. Founded in 2004 by former Peregrine Systems CTO Fred Luddy, it began its existence on a single laptop run out of a home office, supported by one employee and a handful of dedicated volunteers. From these humble beginnings, Luddy set out to create a cloud-based platform for routing work.
Something that would effectively be powerful enough to drive business success, but simple enough that it wouldn’t drive away potential users. Not surprisingly, this objective resonated with customers. The company grew quickly and in 2012 it went public. Since then, ServiceNow has significantly expanded its offerings, bringing cloud-based, AI-enhanced technology globally.
But even now with thousands of customers worldwide, ServiceNow remains fully committed to the same priorities that defined its mission 20 years ago: a passion for helping people get more out of technology. Now, ServiceNow offerings include IT service management, IT operations management, customer service management, human resource management, security operations, etc.
In addition, it also helps foster risk and compliance, workplace service delivery, and field service management—all built on the award-winning Now Platform®. It gives organizations the tools and capabilities to improve operations and deliver better outcomes. To illustrate the impact of the ServiceNow platform on business agility, let’s examine a few real-world case studies.
Let’s Consider:
- Company X: Company X, a global technology company, selected ServiceNow’s ITSM solution to streamline IT operations and enhance quality service delivery. Automation of tedious tasks, like managing incidents and service requests, cut down resolution times by 50% for Company X and simultaneously resulted in a 20% increase in customer satisfaction scores.
- Business Y: ServiceNow’s CSM solution made the leading retailer stronger in customer support. By consolidating issues from customers across multiple channels and offering self-service functionality, Company Y reduced support costs by 30% and at the same time had support satisfaction scores increased by 25%.
- Company Z: A financial services provider, Company Z used ServiceNow PjsonPM to perfect their project portfolio and resource usage. This way, by centralizing the information, related to a project, automating the workflows related to the project, and providing real-time visibility of the project for the status, Company Z could decrease the project time by 40%, while the enhancement of resource utilization could be ascertained at 25%.
As you can see, these case studies provide examples of how ServiceNow is enabling organizations to drive real business value through agility, improved efficiency, and innovation.
The Future Is A System Powered By A Singular Technology Stack
ServiceNow is powered by a singular technology stack that they call the Now Platform. Every solution that they sell—whether for IT, Operations, Customer Service, HR, Shared Services, Finance (back office), purpose-built Industry solutions, and more—is built on the Now Platform. Markedly, it’s worth mentioning that global business continues to become more and more complex.
As such, organizations must become more efficient and simplify work to control costs and extract the most value from all of their technology investments. Born in the cloud with a single data model and based on a secure, task-based technology framework—with AI and machine learning built-in—the Now Platform enables data to flow seamlessly across application platforms.
In addition, it also helps empower data flow between departments, and existing systems to automate, optimize, and modernize work. With a single, intelligent, low-code platform, reusable data model, and single architecture, organizations in any industry can keep work flowing quickly and seamlessly. Eventually, they can do so all while removing complexity for end-users.
The platform enables any company to digitize any process across their organization with pre-built and customizable workflow solutions across functions and critical business systems. It connects them on a single platform so that companies can maximize the value of existing IT investments, reduce costs, and make impactful improvements in core business processes while driving growth.
Takeaway:
In summary, the ServiceNow Platform is the business agility enabler. One thing is sure: The ServiceNow Platform helps companies respond more quickly and accurately to rapidly changing market dynamics, customer expectations, and technology innovations by streamlining operations, improving collaboration, and offering tools to keep quality improving.
Results from ServiceNow include real business results like greater efficiency, improved customer satisfaction, and faster innovation. However, effective implementation and adoption of ServiceNow involves thoughtful planning, change management, and additional investment in continued skills development and optimization. It serves vast market complexities.
As such, it’s within this realm that ServiceNow extends its hand toward clients, being a trusted partner and enabler on the journey to agility, resilience, and triumph. The implementation of the ServiceNow platform opens opportunities for businesses to harness potential, continually drive sustainable growth, and beat competitors through dynamism in this rapidly changing world.
With a comprehensive set of products and solutions tailored to meet the needs of organizations across a wide range of industries, ServiceNow is the ideal choice for companies interested in improving operations to drive growth and reduce costs. After all, IT is central to modern business; give it the support, direction, and power it needs to amplify your business, with ServiceNow.
