Through this guide, you’ll learn exactly what TeamViewer is and how to use it to the fullest. Whether using the all-in-one solution as an IT department or a managed service provider. As well as how its intuitive functions such as the way we have a way to access database consultant works using Wake-on-LAN, unattended access, and ticket assigning are all at your disposal.
In general, through TeamViewer, there is a host of resources. Showing you exactly how to harness the full power of the TeamViewer Platform for that matter. Equally important, the TeamViewer Platform has also helpful user manuals, first-step documents, and general how-to guides available. But, there’s a spoiler alert you should know about first.
Well, if you’re using TeamViewer, then beware and make sure you’re running the latest version of the popular remote desktop connection software for Windows. TeamViewer team recently released a new version of its software that includes a patch for a severe vulnerability (CVE 2020-13699), which, if exploited, could let remote attackers steal your system password.
And then, eventually, they will compromise it and have remote access to your devices. What’s more worrisome is that the attack can be executed almost automatically without requiring much interaction from the victims and just by convincing them to visit a malicious web page once. That said, let’s learn more about how TeamViewer can come in handy to your rescue.
What Is TeamViewer?
TeamViewer is a fast and secure all-in-one solution for gaining access remotely. Especially, to computers and network-connected devices such as; PC to PC or Server to Server. Not to mention, a range of powerful remote access features. These features make light work of remote control, meetings, and maintaining a cloud-based service desk.
In reality, TeamViewer enables screen sharing, file transferring, conference calls, and global VPN connectivity. What also makes TeamViewer great is its compatibility across platforms and operating systems. You can use TeamViewer for remote access from desktop computers and mobile devices. After all, the initial TeamViewer setup couldn’t be easier.
All you’ll need is to simply install the software, and then, indicate whether you want to use it for commercial or private use. After that, you can now create a name and password for your computer, and make note of it for future reference. In order to make a start with TeamViewer remote control functions, navigate to the Remote Control Tab of the main interface.
Hereby, you will find your TeamViewer ID and your temporary password, which you can change at any point. With this information, you can allow a partner to remote control your computer. In order to do this in reverse and control another computer remotely, you simply enter the partner computer ID. And then, you can choose between various connection modes.
Such as remote control, file transfer, or VPN. For more information on how to establish a remote control connection, see the TeamViewer manual for remote control which has more useful and resource details for beginner users.
How Does It Work?
To begin with, remote access is vital for schools, universities, and businesses — problems may at times arise and that might call for the need for fast solutions. As such, remote access software such as TeamViewer as a mobile device app can really save the day — it’s one of the best cloud-based remote access application tools. For example, let’s say that you’re at the supermarket.
And a friend or colleague needs your help troubleshooting a task. Well, you can easily and quickly launch the TeamViewer on a mobile device and help them instantly. Here’s more on what you need to know about this process. As we mentioned, TeamViewer is remote support, remote access, and online meetings management app designed to keep people and devices connected.
Whilst, allowing users to access their office PC from the road, and video conference across town. As well as share their screen for remote support from the other side of the world. And as a multi-platform, multi-language answering service outsourcing solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices.
More so, with a range of operating systems in more than 30 different languages.
Related: What Is Video Conferencing? 10 Best User Free Software
To help users manage meetings and presentations, it supports various scheduling tools. This allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conferences. Meetings, video calls, chats, and teleconferences can be started with just a click.
TeamViewer’s service desk integration enables users to manage incoming tickets directly from within their email application. Or even provide support via chat or remote control session. It also supports collision detection, bulk actions, and quotes. As well as pre-built integrations with Freshdesk, Zendesk, Avira, and more.
The Key Features of TeamViewer
First of all, just like the way you can hire a virtual marketing support assistant, from within the intuitive and easy-to-use TeamViewer interface, a wealth of different features are at your fingertips. The remote control section of the dashboard is the entryway to various device management options such as Wake-On-LAN or unattended access – for which we have in-depth user manuals.
Known for its cross-compatibility options, many users may take advantage of mobile connections, and TeamViewer’s step-by-step guide to accessing computers from a mobile device that has more details. The Meetings area of the interface offers you the chance to start and host instant meetings with colleagues or clients and is ideal for taking a look at collaborative projects together.
For meetings planned in advance, TeamViewer provides a scheduling function. Not to mention, which allows you to set up TeamViewer meetings with various participants. Equally, arrange a date and time that best suits you. Furthermore, the time or day of scheduled meetings can be changed at any point.
TeamViewer Key Features:
- Remote QuickSteps. Save yourself hundreds of clicks with one-click shortcuts for your most-used remote support actions. (Premium and above)
- Remote control tabs for Mac OS. Conveniently run multiple remote sessions on macOS in tabs with Sierra’s latest tab-view technology.
- Service case notifications. Take swift action on the pop-up and email notifications. Delegate tasks faster, for more effective IT support. (Business and above)
- Remote Sticky Note. Leave a message behind for a more personal customer relationship.
- Provides screen sharing with frame rates up to 60 fps (frames per second). No stuttering, no lag.
- Intelligent connection setup. Connect with the best possible quality via automatic intelligent system adjustments, based on your network conditions and system hardware.
- Faster file transfer.
Next, we’ll learn how Wake-on-LAN (WOL) with TeamViewer works.
You can turn on a sleeping or powered-off computer using the TeamViewer Wake-on-LAN feature. This means you can control an offline computer remotely by waking it up first before you establish a connection to it.
Note: It’s not possible to wake up a Mac computer that is fully powered down, as Apple doesn’t allow this. Macs can only be woken up from sleep mode.
Windows and Linux PCs, however, can be woken up from sleep and hibernation mode as well as being fully powered down, so long as the hardware supports this.
How to use Wake on LAN
In the first place, Wake-on-LAN can be used through two different methods. On one hand, Wake up a computer (hereafter called the target computer) via another computer within the same network. On the other hand, Wake up the target computer via its public address.
Note: You can use TeamViewer´s Wake on LAN feature with the most recent version of TeamViewer 13 as well as TeamViewer 12, 11, 10, and 9. Therefore, choose one of the methods depending on the circumstances.
In order to Wake up the target computer via another computer within the same network, choose this method if there is a second computer (eg. a server). In particular within the network of the target computer that is turned on permanently.
Surprisingly, you can use the second computer to wake up the target computer. Whereas, the second computer acts as a kind of “middleman” to forward the wake-up request to the target computer. This method requires considerably less configuration effort than the second method.
You can initiate the wake-up request from another Windows or Mac computer, or even from an Android or iOS device running the TeamViewer Remote Control app.
Using Tablet or Smartphone to Wake up Your Computer
Yes, you can wake up a computer/laptop via Wake-on-LAN using your tablet or smartphone. Whereas, to do so, you must configure TeamViewer Wake-on-LAN. Especially, via your router (DynDNS) or TeamViewer IDs.
This allows you to wake up your laptop, computer, workstation, or other devices that are running Windows or Mac OS X. Additionally, to wake up a computer, use the TeamViewer remote control app for your smartphone or tablet that is running one of the following operating systems:
- iOS (iPhone, iPad, iPod touch)
- Android
- Windows Phone
Alternatively, use TeamViewer for Windows or Mac OS X, or the TeamViewer Management Console.
Installing TeamViewer 12 on Ubuntu
TeamViewer, aka TV, provides easy, fast, and secure remote access and meeting solutions. TeamViewer is free for personal use. Whereas, you can install it on either Ubuntu 16.04 or Ubuntu 16.10 Versions.
Equally, you can use TeamViewer completely free of charge to access your private computers or to help your friends with their computer problems. Download Version 12 Here!
Go to TeamViewer 12 beta download page and download the deb file via your Web browser. Here is the full Guide on Installing TeamViewer 12 on Ubuntu 16.04 and Ubuntu 16.10.
How to Use TeamViewer Platform Servicecamp
The cloud-based platform enables you to provide customer service management alongside remote tech support. As well as automating certain tasks, servicecamp allows you to add staff, create inboxes, assign tickets, and create and sort topics.
Using TeamViewer’s multifunctional capabilities and servicecamp’s smooth service management means a more attentive technical support experience for your customers, better-streamlined processes for your employees, and greater overall productivity for your business.
Combine all this with ITbrain’s comprehensive IT management tool for a long-term and proactive approach to IT support, and you have yourself a winning formula.
AnyDesk as an Alternative to TeamViewer
AnyDesk is a proprietary remote desktop tool distributed by AnyDesk Software GmbH. Whereas, the software program facilitates remote access to personal computers.
Especially, running the host application, which can be installed on Windows, macOS, Linux, and FreeBSD.
In addition, AnyDesk allows users to access said computers both from personal computers and from iOS and Android mobile devices. Since version 5.1.2 for Android, it can provide remote access to Android devices.
As a matter of fact, it is downloaded by more than 50 million users worldwide. In other words, AnyDesk is one of the best alternatives to the TeamViewer Platform.
Here is a Full Preview on the AnyDesk Application Platform.
Summing Up,
As can be seen, TeamViewer is the world’s first remote support technology to allow screen sharing on iOS devices from any desktop or mobile device.
Furthermore, TeamViewer’s augmented reality solution, TeamViewer Pilot, enables you to fix issues beyond the screen – no matter how far away you are. See what your customer sees and provide visual guidance by drawing and highlighting real-world objects on the screen.
Download the TeamViewer Pilot app now and connect to it with your TeamViewer client, or find out how to get started. And if you’ll have questions, please feel free to Contact Us or share them in the comments section.
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