Customer Relationship Management (CRM) is a strategy companies use to manage interactions with potential customers. In other words, a Customer Relationship Management System helps organizations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability. Thus, the role of a business CRM system is invaluable.
A Learning Management System (LMS) is a software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, or learning and development programs. The learning management system concept emerged directly from e-Learning.
A Small Business CRM Software is the single tool that unifies all your business processes, right from sales to marketing to data management. It helps you provide a seamless customer experience, just like larger businesses. It shows all customer touchpoints with your business, provides insights into what they are looking for, and helps you engage with them, all from within the CRM.
Machine Learning (ML) is a type of Artificial Intelligence (AI) that allows software applications to become more accurate at predicting outcomes. More so, without being explicitly programmed to do so. As of today, most Machine Learning (ML) Software Toolkits and Algorithms use historical data as input to predict new output values.
A CRM software system help implementers cover every aspect of their business cycle. With an increase in sales & marketing returns, all while helping them cut down on their costs. It can be easily customized to meet the specific needs of any business type and size.
