Receptionist Jobs Dead By Technology

Who is A Receptionist?

In general, the business duties of a Head Receptionist may include answering visitors’ inquiries about a company and its products or services.

Not forgetting, directing visitors to their destinations, sorting and handing out mail, and answering incoming calls on multi-line telephones. Or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, and keyboarding/data entry.

Apart from the above listed the Head Receptionist may perform a variety of other official tasks. Such as, faxing or emailing.

In addition, some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy.

Receptionist Jobs Dead By Technology
Are Receptionist Jobs Dead By Technology? – Image by Enhialus from Pixabay

Are Receptionist Jobs dead?

Some small-to-medium-sized business owners hire a live remote receptionist in lieu of a full-time, in-house receptionist, thanks to advances in communications technology.

As the phrase itself suggests, a live remote receptionist deals with phone calls for a company in another location using telephony private branch exchange (PBX) servers.

Most modern receptionist services can take messages, screen, and forward calls, answer basic FAQs, and fill out web forms.

Many services can also schedule appointments and take credit card orders.

Some of the older receptionist services have been around for decades, but these often operate very differently from modern services.

How Receptionists Are Affected By Technology

Advances in touch screen and 2-way video technology are changing the way some receptionist work.

New types of virtual video receptionist systems now allow for live, in-house or remote receptionists to manage office lobby areas from remote locations.

These virtual receptionists not only answer phones but also greet walk-in visitors by utilizing a motion detection camera to “see” visitors as they enter the building.

The remote receptionist is then displayed in a video window on a wall-mounted LCD, kiosk or desktop all-in-one computer.

The video receptionist and visitors can then communicate via 2-way video, allowing the receptionist to manage one or many office lobby areas from a central location.

Are Receptionist Jobs Dead By Technology
Benefits of Receptionist Jobs – Image by Tumisu from Pixabay

Opportunities For Advancement

In the first place, depending on the industry a receptionist position can have opportunities for networking. In order to advance to other positions within a specific field.

On one hand, some people may use this type of job as a way to familiarize themselves with office work. Or to learn of other functions or positions within a corporation.

On the other hand, some people use this type of work as a way to earn money while pursuing further educational opportunities. Or even other career interests such as in the performing arts or as writers.

While many persons working as receptionists continue in that position throughout their careers, some receptionists may advance to other administrative jobs. For instance,

In smaller businesses, such as a doctor’s or a lawyer’s office, a receptionist may also be the office manager. Who is charged with a diversity of middle management level business operations.

For example, in the hotel industry, night-time receptionist’s role is almost always combined with performing daily account consolidation. And also, reporting, more particularly known as night auditing.

Famous People Who Started As Receptionists

A few famous people were receptionists in the beginning, such as Betty Williams, a co-recipient of the 1976 Nobel Peace Prize.

In addition, a number of celebrities had worked as receptionists before they became famous too. Such as singer/songwriter Naomi Judd and the late Linda McCartney, photographer, entrepreneur and wife of Beatle Paul McCartney.

Other famous people who began their careers as receptionists or worked in the field include civil rights activist Rosa Parks and former Hewlett-Packard CEO Carly Fiorina.

Not forgetting, a receptionist may also assume some security guard access control functions for an organization. In other words, by verifying employee identification, issuing visitor passes and observing and reporting any unusual or suspicious persons or activities.

Who Is Hiring A Head Receptionist?

The Sigona Golf Club is looking for a Head Receptionist with general responsibilities of coordinating all administrative and operational procedures.

Especially, related to the day to day management of the Accommodation Suites and the Club Reception.

In general, the business duties of a Head Receptionist may include answering visitors’ inquiries about a company and its products or services.

Not forgetting, directing visitors to their destinations, sorting and handing out mail, and answering incoming calls on multi-line telephones.

Or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, and keyboarding/data entry.

Takeaway,

The advancement of office automation has eliminated some receptionists’ jobs. For example, a telephone call could be answered by an automated attendant.

However, a receptionist who possesses strong office/technical skills and who is also adept in courtesy, tact, and diplomacy is still considered an asset.

Especially, to a company’s business image and is still very much in demand in the business world.

When receptionists leave the job, they often enter other career fields. Such as sales and marketing, public relations or other media agency occupations.

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