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Online Reputation Management (ORM) | 10 Good PR Tools

Is your current Online Reputation Management (ORM) Plan hurting your business? Well, a Zignal Labs report revealed that a company’s online reputation is responsible for at least half its market value. Take charge of your reputation online and build a positive brand image through our Lead Internet Marketing Agency service solutions.

So, in the real sense, what does your brand reputation look like? Whether you own or manage a small business, Fortune 500 company, or multi-location firm, you’ll need to maintain a positive online reputation — in order to establish your thought-leadership brand. And even gain better online recognition. ORM allows you to do just that!

What Is Online Reputation Management (ORM)?

By using ORM, a company may try to mitigate the effects of a negative viral video, create proactive marketing strategies for online consumption or broaden its domain holdings to ramp up online visibility. So, what is it really and what does it entail to get started and do it right?

What Is Online Reputation Management (ORM)?

On one side, Online Reputation Management (ORM) is the practice of safeguarding the online reputation of an individual, company, or organization to shape public perception. While, on the other side, Internet Reputation Management (IRM) makes sure that online users and search engines can find the right materials  — when they search for your brand online.

In short, Online Reputation Management is the process by which a company can build positive feedback, and respond to negative sentiments about their brand in online conversations. As well as try to minimize the effect of negative publicity by suppressing damaging web pages in Google search results.

By the same token, your online reputation serves as a trust signal — that determines if prospects will do business with you. According to a study by the University of Technology Sydney, the majority of consumers are willing to pay more for a product or service from any company with a stellar reputation online.

Related: How a Content Management System works | & Its Benefits

One broad ORM philosophy is using positive material to counteract, balance, or “push” negative material. An example is using online content to influence Google’s search engine results pages (SERP). Simply, because the first SERP page can hold only a finite number of results.

Meaning, there are some other successful ORM projects to consider. Including and not limited to; generating large amounts of positive content about a company or entity. Other ORM campaigns involve multichannel strategies, including email, social media, and website projects.

On that note, your brand reputation handlers can build extensive website projects to distribute text, video, or other relevant elements. Likewise, they can also use social media analytics to determine a company’s status too. That’s even before engaging in products that influence reputation on a social media platform like Facebook or Twitter.

Also, meaning, it all goes hand in hand with the social media power in marketing perse. But, why? The main reason is that Social Media Management alone has become a major ORM element because many users participate in the most popular social media platforms and because of features that quickly help create significant changes in a company’s online reputation.

Online Reputation Management Involves:
  • Review generation
  • Survey campaign management
  • Reputation monitoring
  • Social media follower growth service
  • Review marketing
  • Search engine optimization (SEO) reputation management
  • Online reputation repair

If at all you ignore your reputation online, you’ll easily risk falling victim to rumors and misinformation. On the contrary, you can gain your online reputation control by creating a wealth of positive, quality materials that reflect your personal brand.

Why Businesses Need Online Reputation Management (ORM)

Statistics show nine out of 10 consumers read online reviews before making a purchase and nearly 62 percent will not buy from a company that censors business reviews. Furthermore, brands that receive only one or two stars on review platforms such as Yelp or Google risk losing 86 percent of their prospects.

Don’t let a single negative comment or fake customer review ruin your reputation online. Capitalize on goal-driven reputation management services and learn how to get more reviews on Google and other platforms. Brand reputation management is critical to all your digital success.

The internet is the first place people turn to when searching for information about a person, company, product, or service – and a big portion of their online research involves browsing online reviews. To ensure your business is accurately represented online, reputation monitoring and review management are crucial. Reputation management online allows you to:

Improve Your Bottom Line

No matter if you own an eCommerce store, multi-location company, or a brick-and-mortar business, you need web reputation management to protect your brand image and drum up new business. A Spiegel Research Center study found that online reviews increase conversions by 270 percent.

Moreover, business reviews ramp up conversion rates of higher-priced products by up to 380 percent. With search engine reputation management, you can build better relationships with your prospects and maximize the multitude of interaction channels to convert them into paying customers.

Attract High-Performing Employees

Your team plays a crucial role in keeping your business alive and thriving. As such, you must ensure employee satisfaction is one of your top priorities. Internet reputation management allows you to measure employee engagement and experience and gather actionable insights to further improve your staff retention and acquisition strategies.

Statistics show 69 percent of applicants would reject a job offer from a company with a negative reputation online. To attract the right candidates and grow your team, you need to invest in a reputation management service focused on your holistic growth.

Appeal to High-Intent Prospects

Customers are constantly evaluating their options. Approximately 97 percent of consumers report that business reviews influence their purchasing decisions. In a similar vein, 95 percent of travelers read online reviews before booking accommodation.

Internet reputation management involves review monitoring and reputation management, which allow you to amplify your positive business reviews across online platforms and position them in front of your target audience.

Generate Positive Business Reviews

According to statistics, 92 percent of online users don’t trust a brand without online reviews. What’s more, 23 percent said they have difficulty making a purchase decision when there are no product reviews. On one hand, a reputation manager ensures your business has a steady flow of verified online reviews.

More so, in order to guide your customers’ buying process. On the other hand, a reputation management firm can also use advanced reputation management software. So that they can build your review generation strategy. And, as a result, get honest online reviews from satisfied customers.

Increase Your Customer Lifetime Value (CLV) and Loyalty

Selling to existing clients is 6-7 times cheaper compared to generating new customers. However, one of the biggest challenges that companies face today is keeping existing customers happy over the long term. Brand reputation management offers a unique way to promote brand transparency.

It’s also a great way to build trust with your clients. Many reputation management agencies leverage both positive and negative online reviews. Why? Obviously, because they want to showcase your commitment to customer satisfaction and build stronger client relationships.

Boost Your SEO Efforts

SEO reputation management is an excellent way to create awareness about your brand, amplify customer voices online and boost your search rankings. According to Moz, online reviews make up 15 percent of Google Local Pack ranking factors. By learning how to get more reviews on Google and other review sites, you generate more user-generated content (UGC).

After all, which drives qualified traffic and conversions to your landing pages. The best reputation management companies integrate these UGCs to your Google My Business (GMB) profile and other marketing campaigns to showcase your brand’s trustworthiness and improve your click-through rates (CTRs) and Google rankings.

What are the Consequences of a Poor Reputation Online?

Still not convinced about search engine reputation management is essential to business success? Unfortunately, many businesses treat digital marketing channels as a set-and-forget way of building an online reputation. However, online marketing entails more than launching local SEO and social media marketing campaigns.

Meaning, even if you have a robust digital marketing strategy in place, you still run the risk of increasing your customer churn by 15 percent. That’s if you don’t engage actively with your customers. Moreover, no matter how many followers you have on social media unless you respond to customer reviews, your followers will only see you like a business page looking to earn profits.

In real essence, all it takes is one dissatisfied customer to negatively impact your brand’s online reputation. Learn more about online reviews in detail through the video below:

How to Do Online Reviews Correctly | A Free Webinar Guide (CC Podium)

Orders, bookings, and subscriptions run the risk of being canceled if negative online reviews plague your online profiles. These can ripple through all your marketing efforts, affecting more than just your sales. Additionally, a poor reputation management strategy can lead to even other unseen downsides.

Consider the following downsides:
  • Low search engine rankings
  • Diminished trust
  • Loss of revenue
  • Increased marketing expenses
  • Decreased profitability
  • Low customer engagement
  • Damaged brand reputation
  • Reduced customer and employee retention rate, etc.

In other words, your business’s online reputation is very important. So, make sure you are working with a reputation management company that is committed to making a difference. You can Contact our reputation management agency today to learn about how to get more reviews. As well as improve your SEO reputation management strategy.

Steps for Businesses to Manage their Online Reputation 

Notably, there are many steps, which all businesses can take to manage their online reputation awareness at large. As they minimize the impact of any negative publicity. Some of which can adversely affect their brand — as well as the performance of their online marketing campaigns.

For instance, online reviews are inevitable components of digital marketing. People want to know they’re reading real reviews written by real customers. And as such, your reputation manager must regularly monitor the quality and quantity of your online reviews.

Ask Yourself:
  • How many business reviews and star ratings do you need, exactly?
  • What does your online reputation say about your company?
  • Does your reputation management strategy bring profit or do more harm than good to your business?
  • Do you really need help with your online reputation monitoring and review marketing?

To guide your reputation management even further, let’s look at some of the significant research results.

Consider the following facts:
  • Synup’s recent State of Retail report revealed that a whopping 82 percent of consumers would not transact with a retailer with less than 3 stars.
  • A BrightLocal survey also found that online users read 10 or fewer online reviews before making a decision.
  • Nearly 23 percent of consumers consider online reviews that are no more than two weeks old as credible online resources.
  • Only 14 percent of people transact with a business with a 1- or 2-star rating.

The best reputation management companies recommend that businesses aim for a 4- or 5-star rating. And at least 10 new online reviews on various review sites every three months. In that case, one good way to get started is by using an online review widget on your web business.

Whereby, once you sign up for our reputation management services, you get a review widget that can be customized to fit your existing web design. To enumerate, this review widget is a free tool powered by Rize Reviews. And it displays and aggregates your online reviews and ratings from the Better Business Bureau (BBB), Google, and Facebook.

The Best Tools For Online Reputation Management (ORM) 

Now that you know what ORM is and the steps you can take to manage your online business reputation, it’s time to create a working strategy — using the best ORM Tools. Bearing in mind, if you own, operate, or manage a business, then you’ve likely received a negative review from a dissatisfied customer.

Of course, even the most reputable businesses have experienced disgruntled customers from time to time. Although it might be easy for successful businesses to shrug this off, they are often surprised to discover just how damaging such negative reviews can be. Even if it’s from one customer, it can be so damning to their online reputation.

At times, we also receive negative reviews here at jmexclusives as well. But, that does not call for any alarm. Simply, because negative reviews have their positive side too. However, you should try to address them promptly without any delays. So, if you receive a negative review online, how do you manage it?

Whether it’s legitimate or a scam, a negative review can be frustrating, worrisome and you may even feel violated and/or powerless. But, you should worry no more! I’ve got just the right plan and tools to get you going. Let’s consider some of the tools to consider below.

Reputation Management Software

Does your current online reputation monitoring system take too much of your time and effort? By using online reputation management software and investing in the right online reputation management service, you can improve your average ratings across review sites.

On that note, our brand management firm has got you covered! We only use state-of-the-art reputation management software to facilitate your reputation management online. As well as streamline your review marketing efforts. For example, let me list a few of them for you below.

Consider the following:
  1. Birdeye
  2. Podium
  3. Trustpilot
  4. Reputation
  5. Thryv
  6. Yext
  7. Chatmeter
  8. Vendasta
  10. SOCi

Apart from the list above, in this article, feel to compare other related Online Reputation Management Software in detail. There are other related methods to consider as well in order to be successful.

Consider the following:
  • Review Monitoring
  • Online Reputation Repair
  • White Label Reputation Management
  • Online Product Reviews Management
  • Business Listings Management
  • Social Media Follower Growth
  • SEO Reputation Management
  • Survey Campaign Management
  • Review Generation
  • Email Marketing
  • Review Response

Likewise, our review software — through the help of Capterra — supports localized SMS and email campaigns at any scale. As well as regular online reputation monitoring, and social media reputation management across multiple locations. You can see more tools here for your Online Reputation Management (ORM).

The Main Online Brand Protection Battlegrounds 

In reality, social media networking sites and Google search results are the two main battlegrounds for online brand protection campaigns. And as you would expect the larger the company the more powerful the negative publicity against it is likely to be.

But, companies of all sizes are vulnerable to this too aspect too. Since many search engines — like Google, Bing, Yahoo, and Yandex — are now the default portal for anyone looking for your company online. Meaning, the effect of negative publicity showing up in search results can be business-critical.

However, negative publicity is not just confined to the bad press showing in search results. As online discussions on forums, Twitter, Facebook, and product review sites become more popular and customers turn to these channels too. More so, as part of their buying decision.

Related Tool: Hootsuite | The #1 Tool in Digital Marketing & Management

Therefore, all web-based companies need to be aware of where and how their business is being discussed. A hotel-based review site like Trip Advisor or even Airbnb are some of the best examples of how this new channel is changing the way a whole industry operates.

Trip Advisor reviews can make or break a hotel. While Airbnb reviews can even increase or even crush the hospitality-based real estate business industry. But, reviews and online conversations are becoming more popular in all industries — so few companies are safe from the backlash of disgruntled customers online these days.

Not to mention, as Google love to rank these review and discussion sites right up in their rankings the effect of negative publicity becomes compounded.

Final Thoughts,

In general, Online Reputation Management (ORM) is a niche area of internet marketing, but one that is becoming increasingly important. Despite being a subset of Social Media Marketing and Search Engine Optimization, both have a plethora of good practical information available about them.

But, ORM remains something of an information vortex where good actionable advice is rarely shared in great detail. Not forgetting, this is where professional reputation management services are extremely costly. And are, therefore, the reserve of household brand names with large budgets.

Fortunately, at jmexclusives (Internet Marketing Agency), we are dedicated and committed to helping businesses build brand awareness and credibility at all costs. For instance, through encouraging positive reviews and restoring their brand names.

Our reputation management firm partners with Rize Reviews to deliver results-driven all online-based reputation services. These are solutions that increase the likelihood of your prospects choosing your company. If you’re a business that doesn’t collect emails, fear not!

Related Tool: SEMrush | No #1 Platform for Online Visibility Management

We’ll set up review kiosks in your store for patrons to stop and leave a quick review. With Rize, all you’ll need to do is send us your customer list.

At Rize Reviews, they reach out to your customers very politely and with your permission, and they’ll handle the management of your reviews. Whereby, they’ll politely ask your customers for feedback, using custom emails with your branding (get started).

Throughout the years, we’ve continuously developed and improved our reputation management services to provide our clients with the best online reputation management. Especially, that fits their marketing needs and meets industry guidelines. Feel free to Contact Us so that we can show you the right way using research-based methods.

Be that as it may, you can also partner with our reputation management agency to discover how our reputation management software can simplify your online reputation monitoring. As well as increase/improve your general online reviews in very significant ways.

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