Your Sales Force needs a better CRM System like the Freshworks CRM Software. Why? Simply, because it’s a refreshing business software that your teams will love. Not to mention, all of their products are ready to go, easy to use, and offer great value to any kind of business.
In addition, through their Freshworks Neo, you’ll be able to leverage a flexible, end-to-end, AI-powered enterprise platform. In order to unify your customer experiences, enhance employee productivity and empower an ecosystem of developers and partners. It’s Simple. Flexible. Intelligent (learn more).
Freshworks Neo offers you everything you need to deliver intuitive and engaging experiences across the board. Allowing you to keep customers for life, accelerate digital transformation and even extend your experience. As you craft a supportive ecosystem, leverage powerful technology, integrate your ideas, data, and workflows.
What Is Freshworks?
Freshworks is a leading SaaS company trusted by over 40,000 customers around the world. It provides a suite of products that take customer engagement to the next level. When they started off not long ago, they thought that buying an expensive or popular CRM system software will take care of their unique needs.
But, unfortunately, their teams wasted quite a lot of hours learning it. Even the use of its UI was cluttered with features they didn’t need. So, for this reason, they took a step back and asked themselves, “What do SMBs like us really want in the CRM?” And that was the inception of Freshworks CRM.
With Freshworks (formerly Freshsales), your team can now use AI-based lead scoring, phone, email, activity capture, and much more. In short, they’ve got everything you need to earn customers for life! You’ll also use a built-in email and phone powered by Freshcaller.
In short, it’s the best-in-class customer and employee engagement system software. Allowing you to find the best sales leads, have relevant conversations, get smarter with email, and even manage your sales pipeline better.
- Freshdesk: Delight your customers and win them for life
- Freshchat: ‘Wow’ your customers at their fingertips
- Freshcaller: Converse and collaborate at scale
- Freddy AI for CX: Artificial + Human Intelligence = Exceptional CX
- Freshsuccess: Proactive Customer Success Software
- Freshservice: Intelligent, Right-Sized Service Management Solution
- Freshteam: The smart HR software for growing businesses
- Freshping: Simple yet Powerful Website Monitoring
- Freshstatus: Build your status page in minutes for free
- Freshworks CRM: Unified solution for your sales and marketing teams
As of today, the platform is trusted by over 40,000 customers around the world to run their business. And I believe it’s just the beginning! To support this, you can explore platform services in detail for a more understanding. Or even see their History so far.
How Freshworks CRM Software Works
Freshworks CRM Software is an intuitive system tool that enables your salespeople to start selling from day 1. It works out of the box so that you can engage with customers across multiple platforms and build valuable relationships with customers and prospects.
It also helps you get insights into your business, improves your team’s productivity, as well as ramp up your sales process. It’s a unified solution for your sales and marketing teams. Thus, everything you need to earn customers for life.
Let’s face it. Most people hate the software they use at work for one or two reasons. First, business software is clunky, expensive, hard to set up, and frustrating to use.
Secondly, countless hours are wasted trying to customize these solutions. And sometimes, they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.
Fortunately, with Freshworks CRM Software, powered by Freddy AI, you’ll discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
What is Freddy AI for CX?
Freddy AI for CX is the AI-powered automation suite by Freshworks. Specifically, it’s designed to provide zero-touch resolutions and exceptional customer experiences. Without compromising on the human element (learn more). In their simple terms, “Artificial + Human Intelligence = Exceptional CX.”
Redefine customer relationships with artificial intelligence. Get actionable insights across the customer journey and deliver highly personalized engagement with an AI-powered CRM. With Freddy AI, teams get an easy-to-use AI assistant that delivers smart automation, predictive insights, and personalized experiences (learn more).
Historically, sales and marketing teams have always been tasked with finding and qualifying new leads. While, contextually, engaging with them based on their interest and ability to purchase. And then taking them through the purchase cycle.
Thanks to AI and ML, these teams can automate many of their tasks like lead generation and lead qualification and change how they engage with prospects. AI enables marketing teams to ensure no website visitor is left unattended and also qualify them in real-time through AI-powered chatbots.
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Additionally, sales teams can distinguish hot and cold prospects, or even get visibility into deals that are likely to close. Allowing them to get ahead of at-risk deals and course-correct actions. In short, AI can greatly help teams work better and faster. By automating mundane tasks and helping them focus on building relationships with customers.
With that in mind, the Freshworks Freddy AI Skills are modeled to continually learn and evolve based on your business needs. With a keen eye for detail, Freddy identifies patterns that would have otherwise gone unnoticed. In the end, helping your teams engage better with customers.
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The Insights Freddy AI helps derive signals from noise with deep-data predictions, suggestions, and next best actions. Freddy AI Actions boost your teams’ productivity too. Eventually, by recommending the next best action across touchpoints throughout the customer journey.
Lastly, there’s also Freddy AI Conversations. Conversations that focus on customer delight by elevating the user’s self-service experience using intent-based NLP suggestions. So, go ahead and empower your sales and marketing teams with AI-powered insights.
By all means, you can now try Freshworks CRM for 21 days. No credit card required. Sign Up For Free! All in all, if you’ll need more support, you can Contact Us and let us know how we can help. Not forgetting, you can also share your additional thoughts, contributions, suggestions, or questions in our comments section.