The purpose of Customer Support Software is to enable you to manage, organize and track customer requests using a single platform. Likewise, it consolidates these issues and conversations and associates them with customer records, providing your CRM and sales more insights to personalize campaigns. The main feature is the ticketing system, which transforms customer emails, calls, social posts, and chats messages.
Category: Apps & Platforms
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Dell XPS 13 | Why it’s the Best User Laptop in 2020
The New Dell XPS 13 performs well in every important aspect of a laptop. With fantastic performance, a display with modern-looking thin bezels, a well-built keyboard/touchpad, and a great battery life. But, if you’re looking for the best MacBook, Chromebook, gaming laptops, or 2-in-1 laptops, I’ve made a good choice selection for these as well.
App Development | 7 Best Practices for every Beginners
Simply put, an app is a type of software that allows you to perform specific tasks. Applications for desktop or laptop computers are sometimes called desktop applications, while those for mobile devices are called mobile apps. When you open an application, it runs inside the operating system until you close it.
Operating System | What is It & Which are the main types?
An Operating System (in short OS) is the most important software that runs on a computer. Managing the computer’s memory and processes, as well as all of its software and hardware. It also allows you to communicate with the computer without knowing how to speak the computer’s language. So, without an operating system, a computer is useless.
Brand Building Tools & Methods for Beginner Marketers
Brand Building Tools fall into two categories – building recognition and managing brand perception. By using these techniques, you’ll get your name in front of more prospects more often. All while leaving people with a more positive opinion of your brand.
IT Service Desk, Helpdesks & Call Centres | How they Work
The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. The IT helpdesk function was born in the late 1980s as a support capability to fix IT issues. It was a highly technical function focused on the technology rather than the end-users.
MyDawa App | Quality Medicine & Healthy Products Online
MyDawa App is an Android web-based platform that enables users to buy quality medicine and health products affordably and conveniently. Basically, the platform is simply an e-commerce app for medical products. MYDAWA claims that it has over 1,000 products in stock. Ranging from prescription medicine, over the counter medicine and wellness products (such as multivitamins and supplements).
Software-as-a-Service | What is the Meaning of SaaS?
There are Software-as-a-Service (SaaS) applications for fundamental business technologies. Such as email, sales management, customer relationship management (CRM), financial management, human resource management (HRM), billing and collaboration.
Online Writing | 5 Ways to Start Making Money Blogging
The main difference between Offline and Online Writing techniques is that while people buy newspapers and magazines intending to read them, on the Internet people generally browse. But, you must grab their attention and hold it if they are to read on. Meaning that, on the whole, online writing is more concise and pithy and should offer the reader greater interactivity.
CRM | Why is Customer Relationship Management useful?
Customer Relationship Management (CRM) is a strategy that companies use to manage interactions with customers and potential customers. CRM helps organizations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.