Airtel Kenya Ltd. by Profiling is one of the biggest telecommunications firms in Kenya, and the fourth largest globally, in terms of subscriber base. Not mention, Airtel Kenya boasts tens of thousands of Twitter followers and hundreds of thousands of Facebook fans.
But the company did not start monitoring their performance until lately. They work as part of your team to make sure that you make the most of Airtel.
How is Airtel Kenya beneficial?
In the first place, in 2010, Bharti Airtel acquired Zain Africa’s Business for $10.7 billion. Whereby, the acquisition deal covered Zain operations in 15 countries. Including, Kenya but excluding Sudan and Morocco.
Remarkably, the deal increased Bharti Airtel’s overall customer base to 180 million subscribers, including the 131 million subscribers it had in India in April 2010. On one hand, in the acquisition deal, Zain received $7.9 billion in cash, with Bharti Airtel assuming $1.7 billion of consolidated debt obligations.
On the other hand, in 2018, it was announced that Airtel Kenya was considering a merger with Telkom Kenya. Airtel Kenya backed out of the talks in June 2018. Another key point, mobile phones are changing the way that many people live and work. For instance, Airtel makes business easier and more efficient.
Airtel Kenya helps families and communities to stay in touch, and individuals to feel connected.
Who owns Bharti?
Notably, Bharti Enterprises Limited is an Indian business conglomerate headquartered in New Delhi, India. It was founded in 1976 by Sunil Bharti Mittal and currently operates in 18 countries across Asia and Africa.
Additionally, Bharti Enterprises owns businesses spanning across telecommunications, agribusiness, financial services, and manufacturing. The company initially started manufacturing bicycles before diversifying into other sectors. It entered into telecommunications industry in 1995.
The company is India’s second-largest integrated telecom company in the customer base and offers mobile, fixed-line, high-speed home broadband, m-commerce, DTH and enterprise service.
In India, the company’s product is on a variety of offerings. Including,
- 2G, 3G, and 4G wireless services,
- mobile commerce,
- fixed-line services,
- high-speed home broadband,
- DTH, and enterprise services such as; the national & international long distance services to carriers.
In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce.
Bharti Airtel had over 413 million customers across its operations at the end of March 2018. To know more please visit, www.airtel.in.
What are Bharti Airtel’s main businesses?
In India, Bharti Infratel owns over 38,500 towers across 11 circles. It plans to spend ₹1,086 crores to set up 4,813 new towers. Bharti Infratel also has a 42% stake in Indus towers.
Below are its major entities.
1. Mobile Services
Bharti Airtel offers GSM mobile services in all the 22-telecom circles of India and is the largest mobile service provider in the country, based on the number of customers.
2. Airtel Business
Airtel business provides a broad portfolio of services to large Enterprise, Government, Small & Medium businesses and carrier customers.
It is India’s leading and most trusted provider of communication and ICT services. In particular, offering services that include,
- network integration,
- data center & managed services,
- enterprise mobile applications,
- and digital media.
3. Digital TV Services
Discover the magical experience of digital entertainment with Airtel. Equally, from DVD quality picture and sound.
Not forgetting, the best and widest variety of channels and programs to the best on-demand content on Airtel live.
Whereby, your TV viewing experience changes forever with Digital TV from Bharti Airtel!
4. Beetel Teletech and Field Fresh Foods
Beetel Teletech is India’s leading telecom and allied products company. It is one of the world’s largest manufacturers of land-line telephones.
With a strong distribution network across the country, the company is the primary distributor of IT and telecom products from international brands. Such as,
Field Fresh Foods is a joint venture between Bharti Enterprises and DMPL India Ltd. (a subsidiary of Del Monte Pacific Ltd.).
The company offers fresh fruits and vegetables and processed foods and beverages in the domestic and international markets.
5. Bharti AXA General Insurance, Life Insurance, and Centum Learning
They also offer a range of life insurance and wealth management products.
Centum Learning (formerly Bharti Learning Systems Limited), a wholly-owned subsidiary of Bharti Enterprises, is a learning and development organization.
In that case, it specializes in customer experience. Its learning centers are active across 169 cities in 20 countries. Including,
- Sri Lanka,
- and 17 others in Africa that are helping people to develop skills and get them employed.
In addition, Bharti Realty is the in-house real estate arm for Bharti Group.
And it facilitates by extending support to the Group Companies for identifying, developing and maintaining real estate.
Why did Airtel Kenya and Telkom Kenya merge?
Airtel is proud to bring mobile communications to Kenya’s vibrant and diverse communities. They try hard to improve the lives of Kenyans and bring prosperity across Kenya a beautiful country.
As a matter of fact, they have customers right across the social spectrum. May it be from all corners of civil servants, business executives, and artisans to housewives and students.
Of course, their aim always is to offer services that truly support this exciting mix of social and economic groups. Bearing this in mind, as of February 8th, 2019, Bharti Airtel Limited announced the signing of a business agreement.
In general, through its subsidiary Airtel Networks Kenya Limited (Airtel Kenya) with Telkom Kenya Limited (Telkom Kenya). In particular, for merging their respective mobile, enterprise and carrier services businesses in Kenya to Operate as “Airtel Telkom.” However, the MPs raise the red flag over the Airtel Telkom merger.
Is it Hard being an Airtel Kenya Customer?
In Nairobi, I use Faiba 4G as my main data SIM. And being that we are in an aging period where traditional phone calls are basically dead, there’s little I do with my other SIM cards. For instance, Safaricom is for M-Pesa mainly. And since M-Pesa may soon only need an app, I see a future of just data SIM cards.
After all, Airtel Kenya has really good packages. Generally speaking, my favorite being the 2GB at 99 bobs daily. And, since Faiba has made me fully reliant on their extra good packages, I wanted lots of data at good prices.
And since upcountry there’s only Safaricom and Airtel connections, Airtel was my choice because of the price.
Opinion: Why I feel it is Hard to be an Airtel Customer
A few years ago, my only option would be Airtel. Safaricom’s network was unreliable. Whereas, only 2G was accessible. But, over the years, things have changed. Safaricom’s 4G is everywhere. Yet we still have to place our phones on the windows to get fast Airtel 3G.
Notwithstanding, I still went with Airtel because I demanded more Data. All in all, Telkom Kenya is yet to expand even 2G to our area in parts of Kirinyaga.
Below are more resolute reasons.
1. Unreliable Network
On 12th Dec, my phone told me data services weren’t available temporarily in my location. 3 days later, the issue hadn’t been fixed.
There was no SMS notification from Airtel saying they had issues. Customer data expired just like that.
2. Inefficient Automation
On other networks, whenever you subscribe to an auto-renewal service, you know that your data when not used up will be auto-renewed before expiry.
This is mostly the case with Airtel, except for certain situations. In more than three instances I had bought enough Airtime to last a couple of days with the 2GB auto-renewal.
Then almost at the time where auto-renewal happens I get a notification saying I have insufficient funds.
Checking balance, I have more than enough airtime to charge 99 bobs. It refused to auto-renew. And that’s how my data expired.
3. No Data Manager
Both Safaricom and Telkom have data managers where when setting up, your airtime won’t be used when browsing. Meaning you have to buy a bundle. Airtel doesn’t.
Immediately your data is used up, run to the window (because 3G is only available on the window), and switch data off to buy another bundle.
4. Poor Social Media Communication
Important to realize, for such a telecommunications and data dedicated company, Airtel Kenya Social Media Handles requires a Dedicated Team too.
Which means, if I ask a more technical question online, especially through Twitter, I can as well trust the answer provided.
At times, KOT has expressed its dissatisfaction by the dubious team members handling the accounts.
5. Airtel Kenya lucrative changes
Over the holidays, on Airtel dialing *544# to check balance has changed options from I think 8 to 9 to currently 10.
Finding the 2GB bundle used to be option 1. It changed. They are minor things until you get stressed up with finding an option.
6. The Airtel Kenya Agents
The key important thing is to make sure the customer experience is smooth countrywide. By socially and digitally enabling their key team players and agents on the ground.
As a matter of fact, from strengthening its network to having efficient communication, even during outages.
And also adding a data manager, then they would be a serious contender.
7. Airtel Kenya Mobile Money
About Airtel Money, there’s little hope to date, as it is still a problem finding an Airtel Money agent.
For instance, I wonder whether they overthink that their competitors have outsmarted them.
However, it’s in every business out there to try and push its limits far beyond enough. So to say, Airtel Kenya has some work which needs to be done.
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